It can take up to 2 months for a report to be processed.

Your new message in the report has moved the report in the queue and restart the delay.

So you are saying if people are concern about an issue that the issue will be ignored? Who is the genius that thought of that system? Well, I am done, thank you for your candid answer though.

@lishan89uc said:

So you are saying if people are concern about an issue that the issue will be ignored?

No, just that you must be patient. We have a great quantity of reports to process. The 2 months delay is written in our rule.

1. I am 10 days from 2 months
2. Where does it say in the rules that adding a relevant comment means the issue will be moved to the back of the queue?
3. Is asking for help against the rules? (Please do ask questions or ask for help. They are happy to assist you to the best of their abilities.)
4. Take your time, I won't be a bother anymore.

@superboy97 said:

@lishan89uc said:

So you are saying if people are concern about an issue that the issue will be ignored?

No, just that you must be patient. We have a great quantity of reports to process. The 2 months delay is written in our rule.

FWIW, in fairness to the complainant, the two-month delay written in the rules is actually rather vague. It says one may bump an issue after two months, but it does NOT say that bumping it before two months penalizes the bumper by restarting the clock (which, frankly, seems excessively punitive). I think that should be made very explicit in the rules--perhaps using boldface and/or italic fonts.

PT, what super means is that, unfortunately, when a user bumps their Content Issue report, it moves it from the further-back portion of the queue that's currently (on any given day) in the process of being worked on, and sends it back up to the area of brand new reports, thus - despite the submitter's positive intentions - moving it back deeper into the backlog. (Mods don't penalize, in any way, anyone for bumping a report. Instead a bump submitter unintentionally, in effect, penalizes their own self.)

Daily some newest reports get tackled quickly (as in within the first hour or two of being received), though that's a matter of lucking out if so; so very many new reports (many which are in an array of non-English languages, and from a variety of countries all around the world that just specific mods may specialize in assisting with) are received every single day, all hours of the day and night.

@genplant29 said:

PT, what super means is that, unfortunately, when a user bumps their Content Issue report, it moves it from the further-back portion of the queue that's currently (on any given day) in the process of being worked on, and sends it back up to the area of brand new reports, thus - despite the submitter's positive intentions - moving it back deeper into the backlog.

Exactly, which sounds backwards and unnecessarily punitive. Again, that delaying process should be made more explicit/clear in the rules. But I guess when one is working w/an all-volunteer system, one has to put up w/that. It's just too bad, that's all.

From my experience w/other help desks, there is usually a ticket number that either party can update and keep track of as a thread without getting pushed back in the queue; but I guess that won't ever be the case here.

IMHO, whoever bought TMDb (I forget who it was now--TiVo or Rovi?) should invest some money in a help-desk system that isn't so clumsy instead of using all volunteers. It doesn't impact me directly because I use this site only for the forums, not content editing. But I can understand how it would be terribly frustrating for people who want to help w/content issues. This problem keeps cropping up; I've seen it over and over again, and I think it probably sort of discourages folks from contributing once they've had a bad experience w/the system.

The simple answer is, no mod wants to deal with it. It's a lot of work fixing what you have reported.