The Movie Database Support

Hi! I use TMDb API in my project and suddenly API stops working. Chrome developer console shows just "ERR_CONNECTION_TIMED_OUT". This has been going on since yesterday. It is not my app error, because other github projects similar to my doesn't getting TMDb data too. You can see that behavior here: https://nk11dev-movies.herokuapp.com (when you first open data may be cached and all seems OK, but you can see API not fetching data if you try to change page and open the browser console and wait for 1-2 minutes).

As mentioned in that issue: https://www.themoviedb.org/talk/603668c62476f200402f73ca, I test my Example API Request in REST client and have error message "Error: Timeout was reached". I dont't think this is problem with my TMDb key, because, as I mentioned above similar TMDb sites from github can't fetch data too. Can you tell whats happen?

Please help!

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@nk11dev said:

Hi! I use TMDb API in my project and suddenly API stops working. Chrome developer console shows just "ERR_CONNECTION_TIMED_OUT". This has been going on since yesterday It is not my app error, becase other github projects similar to my doesn't getting TMDb data too. You can see that behavior here: https://nk11dev-movies.herokuapp.com (when you first open data may be cashed and all seems OK, but you can see API not fetching data if you try to change page and open the browser console and wait for 1-2 minutes).

As mentioned in that issue: https://www.themoviedb.org/talk/603668c62476f200402f73ca, I test my Example API Request in REST client and have error message "Error: Timeout was reached". I dont't think this is problem with my TMDb key, because, as I mentioned above similar TMDb sites from github can't fetch data too. Can you tell whats happen?

At this URL that you posted
https://nk11dev-movies.herokuapp.com/?page=4
I went to page 2 and 3 and 4 immediately. Without delay.
I used the default option on your pages, Now Playing.


EDIT
Can you also test your Example API Request using your browser?

You can check similar projects (may be in my app there is heroku caching or something).

These apps not show data at all. Also, i tried to open apps from different networks (using my home WI-FI and from my phone network and there API was not responding too).

@nk11dev said:

You can check similar projects (may be in my app there is heroku cashing or something).

These apps not show data at all. Also, i tried to open apps from different networks (using my home WI-FI and from my phone network and there API was not responding too).

I did the test with this URL
https://maqsudkarimov.github.io/tmdb-app/6
and I went smoothly to page 6.

Access problems for users in some countries have occurred in the past.
India, China, and Bulgaria if I'm not mistaken.
Can you tell me what country you are in?


EDIT
I also did it with this URL
https://api-cinema-10d15.firebaseapp.com/popular/6
No problem until page 6.

It's Russia.

I tested Example API Request in browser, as you ask and you can see all the picture:

  • 1. REST client (Insomnia): Connection timeout.
  • 2. Firefox: Connection timeout.
  • 3. Chrome: Connection timeout(but 4 or 5 times in short time period it surprisingly answered with data several times, but then connection timeout as well)

@nk11dev said:

It's Russia.

I test Example API Request in browser, as you ask and you can see all the picture:

  • 1. REST client (Insomnia): Connection temout.
  • 2. Firefox: Connection temout.
  • 3. Chrome: Connection temout (but 4 or 5 times in short time period it surprisingly answered with data several times, but then connection timeout as well)

Sorry. I believe that the translation of your text into my language came with a defect and I did not understand.
My native language is Portuguese.
1 Did you test using the Example API Request in your browser?
https://api.themoviedb.org/3/movie/550?api_key=THE_KEY
2 What was the response from the TMDb server?

Sorry for some typos.

Yes, I tried testing Example API Request (https://api.themoviedb.org/3/movie/550?api_key=THE_KEY) in browsers (Chrome, Firefox).

Response from Chrome:

Unable to access site Timeout for response from api.themoviedb.org site. Try the following:

Check your internet connection. Check your proxy and firewall settings. Run network diagnostics on Windows ERR_CONNECTION_TIMED_OUT

Response from Firefox:

Connection timed out

The server timed out waiting for a response from the api.themoviedb.org server.

 The site may be temporarily unavailable or overloaded with requests. Wait a while and try again.
 If you cannot download any page, check your Internet connection settings.
 If your computer or network is protected by a firewall or proxy server, make sure Firefox is allowed to access the Internet. 

I am not using proxy and my network connection (relatively for other web sites) is ok.

I check again and have a response (In Chrome only, Firefox has Connection timeout)

{"adult":false,"backdrop_path":"/52AfXWuXCHn3UjD17rBruA9f5qb.jpg","belongs_to_collection":null,"budget":63000000,"genres":[{"id":18,"name":"Drama"}],"homepage":"http://www.foxmovies.com/movies/fight-club","id":550,"imdb_id":"tt0137523","original_language":"en","original_title":"Fight Club","overview":"A ticking-time-bomb insomniac and a slippery soap salesman channel primal male aggression into a shocking new form of therapy. Their concept catches on, with underground \"fight clubs\" forming in every town, until an eccentric gets in the way and ignites an out-of-control spiral toward oblivion.","popularity":39.222,"poster_path":"/8kNruSfhk5IoE4eZOc4UpvDn6tq.jpg","production_companies":[{"id":508,"logo_path":"/7PzJdsLGlR7oW4J0J5Xcd0pHGRg.png","name":"Regency Enterprises","origin_country":"US"},{"id":711,"logo_path":"/tEiIH5QesdheJmDAqQwvtN60727.png","name":"Fox 2000 Pictures","origin_country":"US"},{"id":20555,"logo_path":"/hD8yEGUBlHOcfHYbujp71vD8gZp.png","name":"Taurus Film","origin_country":"DE"},{"id":54051,"logo_path":null,"name":"Atman Entertainment","origin_country":""},{"id":54052,"logo_path":null,"name":"Knickerbocker Films","origin_country":"US"},{"id":25,"logo_path":"/qZCc1lty5FzX30aOCVRBLzaVmcp.png","name":"20th Century Fox","origin_country":"US"},{"id":4700,"logo_path":"/A32wmjrs9Psf4zw0uaixF0GXfxq.png","name":"The Linson Company","origin_country":"US"}],"production_countries":[{"iso_3166_1":"DE","name":"Germany"},{"iso_3166_1":"US","name":"United States of America"}],"release_date":"1999-10-15","revenue":100853753,"runtime":139,"spoken_languages":[{"english_name":"English","iso_639_1":"en","name":"English"}],"status":"Released","tagline":"Mischief. Mayhem. Soap.","title":"Fight Club","video":false,"vote_average":8.4,"vote_count":21170}

These responses are not from the TMDb Server.
If you manage to enter this link you will see the list of possible responses.

API Status Codes
https://www.themoviedb.org/documentation/api/status-codes

So I think it might be some kind of blockade restricted to Russia.
Temporary blockages have occurred in other countries.
See this example of a response back then:

As far as I can see access to TMDb Servers from Brazil is OK.
Make sure from your location they are also OK: TMDb Service Status https://status.themoviedb.org/
Try making an API Request using your browser: https://api.themoviedb.org/3/movie/550?api_key=THE_KEY

If everything is OK so far, then ...

I believe that more details of your case are needed.
You may not be able to access TMDb Servers because:

  • Your PlugIn may have been updated recently
  • There is a legal block in your country
  • Your Android may not have the updated security protocol

And several other reasons. So, please inform:
Where Kodi is installed (Computer, MediaCenter, mobile etc ...)
Your Operating System (Windows, OSX, Linux, Android etc ...)
What country are you trying to connect from
What is your ISP (Internet Service Provider)

Check the Kodi Forum to see if other users are having the same problem.

See these Reports:
https://www.themoviedb.org/talk/5f45a22f99d5c30033c5e926
https://www.themoviedb.org/talk/5f38f1e1efcea900369c8ce3
https://www.themoviedb.org/talk/5f47862e2da84600323eb06b

I just checked the status on the link
https://status.themoviedb.org/
I set it up for Moscow.
Everything is OK for me.
You do not need to configure. The default is your Zone.
Let me know if it's OK for you too.


EDIT
Does your Chrome use VPN?

Yes, I am in Moscow timezone.

I checked statuses on link https://status.themoviedb.org/ and statuses is OK.

But, unfortunately, despite of OK statuses, timeout problems still remained. Is there some ways to check your assumption of possible blockade restrictions?

Theere is unstable behavior of possible blockade restrictions assumption.

  1. Some minutes ago: I tried to send Example API Request with proxy turned on in Chrome and sometimes there was response with JSON data.
  2. Some minutes later: same settings with proxy turned on: I tried to send Example API Request and there is no responses (timeout behavior as I described above).

How can it be? It is such unstable behavior. Is is restrictions or not?

Yes, I turned on VPN proxy in Chrome to check possible blockade restrictions.

@ticao2 said:

Check the Kodi Forum to see if other users are having the same problem.

See these Reports:
https://www.themoviedb.org/talk/5f45a22f99d5c30033c5e926
https://www.themoviedb.org/talk/5f38f1e1efcea900369c8ce3
https://www.themoviedb.org/talk/5f47862e2da84600323eb06b

I see that reports you mentioned, but I am not using Kodi, so there is not related information.

@ticao2 said: If everything is OK so far, then ...

I believe that more details of your case are needed.
You may not be able to access TMDb Servers because:

  • Your PlugIn may have been updated recently
  • There is a legal block in your country
  • Your Android may not have the updated security protocol

And several other reasons. So, please inform:
Where Kodi is installed (Computer, MediaCenter, mobile etc ...)
Your Operating System (Windows, OSX, Linux, Android etc ...)
What country are you trying to connect from
What is your ISP (Internet Service Provider)

Because of I am not using Kodi, I suppose there are no possible assumptions left.

Please, can you tell me, is there any other possible reasons of that timeout issues I have?

How can it be? It is such unstable behavior. Is is restrictions or not?
Please, can you tell me, is there any other possible reasons of that timeout issues I have?

This answer is beyond my knowledge.
I'm just an old man of 69 who was interested in the subject for some needs.
I'm not a programmer or anything like writing code.
I think the only person who can answer is Administrator Travis Bell.
Usually he sails around here.
Let's wait for him to give a satisfactory answer.


EDIT

Because of I am not using Kodi, I suppose there are no possible assumptions left.

It seems to me to be a country block, legal problems, or ISP.
If you are from an ISP, try a different one. Elsewhere, at a friend's house.
Or ask someone you know in another city to try to access the URL.

Anyway, thank you a lot for clarifying some things!

I hope Travis Bell will help.

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