The Movie Database Support

 Ongoing Maintenance

Dear TMDb Community,

In the next few months, you might notice some changes on our site. My primary goal is, and always has been, to build the best media database on the internet and in order for me to stay true to that goal, we will be making these changes to enable TMDb to be more robust and reliable than before.

As you might recall from my 2019 recap, I have some pretty amazing plans for 2020 so stay tuned for some really fantastic launches this year!

If you have any questions please contact us at support@themoviedb.org.

Sincerely,

Travis

Question for any of the mods:

Why am I asked to log in at least once a week ? It has gotten tiresome, no other site on the web asks for my log in as much as TMDB does. When I am logged in at other sites- I stay that way until I sign out. Here , I'm signed in and here everyday- return the next day and am asked to log in again.

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Hi, Scorp.

I don't know the answer to your question, but want to mention that the log-in duration period on TMDb is 14 days. (I had to log in anew yesterday.)

Hello Genplant wave

Thank you for replying. 14 days? I am being asked once a week on both my LT and PC.

Hi @ScorpionQ2,

Indeed, @genplant29 is correct, the expire time on our auth cookie is 14 days. Here's a screenshot showing a fresh login I just did, as an example. The access_token cookie is the one that is checked for your logged in state and privileges, and you can see it's not set to expire until March 30.

What browser are you using?

Hello Travis slight_smile

Google Chrome.

Scorp, Chrome is also what I use (and I always get 14-days log-ins).

If it's not to difficult to explain, How do I/what do I do to see my own screenshot/access token cookie?

Upon coming here today, Weds. March 18, I was asked to log in yet again on my PC - no way has it been 14 days- it has been only 3 .

And I see I got a like (so sorry , not trying to call you out relaxed wave @Brat) so that means someone else and probably others are having the same issue and are just ignoring it like I had been doing- for months.

Travis and Genplant, you both are mods, I wonder how many regular posters are having this issue.

All I can suggest is trying to reset your browser to make sure that all of the settings have been returned to default. Chrome (and most browsers these days) have so many configurable options that trying to troubleshoot something so specific is very hard to do. Most browsers even have site specific settings so trying to troubleshoot that is nearly impossible. The other thing to add extra complexity to this is add-ons/extensions. They can also be doing things, so another thing could be to try and disable any of those. Lastly, there's even some network appliances that have been known to get in the way. As you can see trying to troubleshoot why your browser is acting different than it should is very difficult to troubleshoot.

I do run regular tests across Windows, Mac, iOS, Android and on Safari, Edge, Chrome, Firefox and Brave and don't experience any issues. They all keep sessions for the 14 days like they should. These are all default installs of course, with no add-ons or extensions enabled.

P.S. Here's some logins from regular user accounts (not moderator accounts) in Chrome, Firefox and Safari:

You can read about how to access these views by reading a few different articles:

"As you can see trying to troubleshoot why your browser is acting different than it should is very difficult to troubleshoot."

Yes, I completely understand and since it only does it here at TMDB , I'll just keep continuing to log in .

Thanks Travis, I appreciate your help and quick replies relaxed

@ScorpionQ2 said:

Travis and Genplant, you both are mods, I wonder how many regular posters are having this issue.

Scorp, I just want to add that it's always been 14-days log-ins for me, ever since I first joined TMDb in Feb. 2017. I've also seen a number of other people mention, in TMDb Support threads, that it's 14 days log-ins for them.

The next few times you have to log in anew, it would be interesting if you jot down the dates somewhere, in order to gauge, one time to the next and overall, precisely how many days between it is, each time, and if it's always the same number of days.

"The next few times you have to log in anew, it would be interesting if you jot down the dates somewhere, in order to gauge, one time to the next and overall, precisely how many days between it is, each time, and if it's always the same number of days."

@genplant29 .

Funny you should say that, because I decided to do just that ( for no other purpose than just to see exactly how often) on Wednesday 18 since I knew I just had logged in March 16.

From what Travis said it seems like a troublesome troubleshoot for just one site. It hasn't always been like this, it only started happening maybe a few months ago.

It may be a little inconvenient sometimes but will not stop me from coming here slight_smile .

I feel your annoyance Scorpion. Although I do not have to login as often as you do. I still hate having to login every 2 weeks. I do not have to do that anywhere else (unless I clear my browser history every couple of months). I just don't understand why we can't just stay logged in UNTIL WE WANT TO LOG OUT?

@bratface said:

I just don't understand why we can't just stay logged in UNTIL WE WANT TO LOG OUT?

^ Exactly this.

Hi Brat wave

Hi guys,

At some point I may add that as an option, but I am more inclined to switch the session timeout based on your most recent activity, so it would be a rolling window of sorts, and not statically defined like it is today.

Any who, this is only one of about 100 things I can improve, so as always, I’ll try my best to get through them as time permits.

@ScorpionQ2 said:

@bratface said:

I just don't understand why we can't just stay logged in UNTIL WE WANT TO LOG OUT?

^ Exactly this.

Hi Brat wave

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