Episodes 10
Communication
Owner Gustavo “Gus” Fring explains proper employee behavior at Los Pollos Hermanos – where someone is always watching.
Read MoreCleanliness
Learn the proper techniques for keeping the restaurant neat from owner Gustavo “Gus” Fring, a man who knows a thing or two about cleaning up messes.
Read MoreShipping and Receiving
Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.
Read MoreCustomer Service
Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.
Read MoreEmployee Code of Conduct
Gustavo "Gus" Fring explains basic behavioral guidelines for all employees, including a zero-tolerance drug policy.
Read MoreLoss Prevention
Gustavo "Gus” Fring shares his strategies to curb the theft of his "addictive" products.
Read MoreSustainability
Gustavo "Gus” Fring demonstrates initiatives to help protect the planet, including the safe use and disposal of dangerous chemicals.
Read MoreBrand Management
Gustavo “Gus” Fring explains how Los Pollos Hermanos maintains a stellar reputation through community outreach and good word of mouth.
Read MoreConflict Resolution
Gustavo "Gus" Fring demonstrates the correct way to resolve conflict between employees.
Read MoreEmergency Situations
Choking, poison, box cutters — all in a day's work at Los Pollos Hermanos, where founder Gustavo "Gus" Fring always keeps his employees safe from harm.
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