When an important engineer at a company that manufactures collision avoidance software in cars is taken hostage, Eric and the team email the kidnapper, Joe, but discover a third party is intercepting their correspondence and purposely sabotaging their negotiation process.

Maxine leads the team in her first negotiation after Eric and other guests at a retreat are taken hostage by the fanatical leader of a militia group.

As Eric negotiates the release of an arms dealer’s son from a kidnapper, he uncovers a larger plot to destroy hundreds of lives. Also, Zara is shaken when she must work with an abusive ex-colleague in order to prevent this terrorist attack.

As Eric fights to save his mother, renowned surgeon Annette Beaumont, after she is kidnapped and ordered to perform heart surgery on a dangerous crime boss, he realizes he needs help from his estranged father, Phillip Hingston.

Eric and the Crisis Resolution team are brought in to negotiate a blood money payoff when a man is murdered and his wife is threatened to be next.

The FBI asks Eric to use his negotiating expertise to convince the brainwashed survivor of an internet predator to reveal the identity of the person who incites vulnerable people to harm themselves.