DiDi ends up in "conflict resolution" after Patsy files a grievance against her for inappropriate remarks. Dawn learns that intimacy with a co-worker is no guarantee of evaluation immunity. Dr. James and Patsy go head-to-head when she decides to skip the "Make Someone Happy" orientation to attend a Cleveland medical convention. A patient, Birdy, sends shock waves through the ward when her gentleman caller, Leonard, and she are caught in a romantic agenda. Patsy announces a ward-wide deep cleaning.

DiDi doit participer à un atelier de résolution de conflits après une plainte de Patsy pour des remarques qu'il considérait comme déplacées.

Ο Πάτσι υποβάλλει καταγγελία κατά της Ντίντι. Η επίσκεψη ενός άνδρα προκαλεί κύματα σοκ σ'ολόκληρη την πτέρυγα.

요양 센터에서 '남을 행복하게 하자'라는 캠페인이 시작되었다. 패치는 동성애자 혐오 표현 사용을 이유로 데니즈를 신고한다. 한편, 센터 내 성관계 문제로 제나는 바쁜 하루를 보낸다.