Gavin finds himself at odds with the forward-thinking Richard during a brainstorm for the new Valco Better store. Valco could soon be down a staff member as well when a visit from Emma's dad prompts Kieran to consider moving out of Warrington.

Richard France's latest brainwave is given the greenlight - a 'suggestion fort' to find out what customers want from the Valco Better store.

Andy the butcher is smitten by his ex, Sarah and can't wipe the grin off of his face, divulging a few too many details about their date the night before. Richard France decides that the new 'Valco Better' needs a new dedicated fast lane, for every shopper's essential items.

Leighton is promised a trip to head office by Richard France to pitch his ideas, which Gavin thinks is a terrible idea. Julie's frustrations with Gavin's girlfriend turned Valco employee Anna reach an all time high. Andy decides to leave the Warrington branch of Valco for pastures new as follows his former flame, Sarah, to Scarborough.

Richard France holds a workshop to try and help the Valco staff understand customer loyalty with a series of acronyms and training exercises.

Richard France sets out to make Gavin more approachable, a two-hit strategy involving a hoodie and the removal of the manager's office door. Is this the last straw for Gavin?

Staff gather for the night shift to give the store the final once-over ahead of its reopening, but emotions run high after Julie misconstrues a conversation she heard between France and Anna, and reports back to Gavin.

France pulls out all the stops for the big reopening, booking a celebrity shopper in the form of Kelly Brook. An unimpressed Gavin, meanwhile, crosses the line.

The fallout between Gavin and France is the talk of the store, even more so when Julie is temporarily promoted to manager. Plus, Katie makes a discovery.

Gavin is back at work and doing his best to be a bit more like France. Plus, Colin and Lisa's stag and hen dos are almost upon them.

Julie and France are gearing up for the supermarket awards, and the former is concerned about the drop in the number of customers since the makeover. Katie is offered a managerial job at Valco, but has a decision to make when an old friend appears.

The supermarket awards are here, and France hatches a dastardly plan to fool the judges.

The supermarket sitcom returns for a festive one-off that sees Gavin invite Julie over for Christmas dinner. She is excited at the prospect of a smooch under the mistletoe - so much so that she turns down an opportunity to head up the Widnes branch of Valco - but things don't turn out quite the way she expected. It's business as usual elsewhere as Lisa showcases her enviable customer-service skills and Colin and Leighton wage war against a group of carol-singing scouts, while a brewing snowstorm threatens everyone's holiday plans.