As Sarah contemplates retrieving her potentially painful memories on Earth, she gets assigned to a newly deceased soul, Andrew, who may have an idea about her past life. Meanwhile, Chief Reviewer discovers that Middle is due for another assessment.

Stuck in Basement, Andrew helps Sarah process a traumatic feeling. Back in Middle, Chief Reviewer considers seeking help from a mysterious being who could assist with their problems.

Sarah finally decides to confront her painful memories with Andrew's help. Elsewhere, Mayor Susan begins to investigate Chief Reviewer, sensing suspicious motives behind his plans for Middle.

Despite being partners for the upcoming talent show, Andrew and Sarah drift apart upon the arrival of Andrew's now-deceased girlfriend.

The big boss goes down to Middle to resolve the crises. Sarah prepares for the unfortunate end of her romance with Andrew as he's up for ascension to Heaven. Elsewhere, Mayor Susan bids farewell to Chief Reviewer.