@crymreed said:

Hey there! each time i try to use my API key I get 401 error

Read here

How can I fix it?

I also tried and regenerated my api key its still not working

@crymreed said:

I also tried and regenerated my api key its still not working

what the message?, theres plenty 401 message

I'm in the same situation. Ive regenerated an api key a few times to no avail. Im not sure that my application URL is correct though?? Again Ive changed this many times to no avail. Ive hit a brickwall with it and at a loss???

@crymreed said:

I also tried and regenerated my api key its still not working

Take a Test
Using a computer, desktop or notebook.
On some mobile devices this test may not work correctly.
In the URL below, change THE_KEY to your API Key.
https://api.themoviedb.org/3/movie/550?api_key=THE_KEY
Use this example to do a search using a new tab or window in your browser.
You will receive the basic data of the Movie Fight Club (1999)
https://www.themoviedb.org/movie/550-fight-club
If it works, your Key is OK.

When there is a problem, the TMDb Server sends a message.
Can you tell which message the server sent?
Here is a list of possible messages:
https://developer.themoviedb.org/docs/errors

If it does not work, let us know right here.

@johnmorrell121@outlook.com said:
I'm in the same situation.
Ive regenerated an api key a few times to no avail.
Im not sure that my application URL is correct though??
Again Ive changed this many times to no avail.
Ive hit a brickwall with it and at a loss???

Read my answer above.

Thanks for your reply, I really appreciate it. When clicking on the link and adding my API at the end this is the result i get:

{"adult":false,"backdrop_path":"/hZkgoQYus5vegHoetLkCJzb17zJ.jpg","belongs_to_collection":null,"budget":63000000,"genres":[{"id":18,"name":"Drama"}],"homepage":"http://www.foxmovies.com/movies/fight-club","id":550,"imdb_id":"tt0137523","origin_country":["US"],"original_language":"en","original_title":"Fight Club","overview":"A ticking-time-bomb insomniac and a slippery soap salesman channel primal male aggression into a shocking new form of therapy. Their concept catches on, with underground \"fight clubs\" forming in every town, until an eccentric gets in the way and ignites an out-of-control spiral toward oblivion.","popularity":71.652,"poster_path":"/pB8BM7pdSp6B6Ih7QZ4DrQ3PmJK.jpg","production_companies":[{"id":711,"logo_path":"/tEiIH5QesdheJmDAqQwvtN60727.png","name":"Fox 2000 Pictures","origin_country":"US"},{"id":508,"logo_path":"/7cxRWzi4LsVm4Utfpr1hfARNurT.png","name":"Regency Enterprises","origin_country":"US"},{"id":4700,"logo_path":"/A32wmjrs9Psf4zw0uaixF0GXfxq.png","name":"The Linson Company","origin_country":"US"},{"id":25,"logo_path":"/qZCc1lty5FzX30aOCVRBLzaVmcp.png","name":"20th Century Fox","origin_country":"US"},{"id":20555,"logo_path":"/hD8yEGUBlHOcfHYbujp71vD8gZp.png","name":"Taurus Film","origin_country":"DE"}],"production_countries":[{"iso_3166_1":"DE","name":"Germany"},{"iso_3166_1":"US","name":"United States of America"}],"release_date":"1999-10-15","revenue":100853753,"runtime":139,"spoken_languages":[{"english_name":"English","iso_639_1":"en","name":"English"}],"status":"Released","tagline":"Mischief. Mayhem. Soap.","title":"Fight Club","video":false,"vote_average":8.439,"vote_count":28969}

@johnmorrell121@outlook.com said:

Thanks for your reply, I really appreciate it. When clicking on the link and adding my API at the end this is the result i get:

Your API Key is working perfectly.
So...

Problems with API Request

In order for someone to help you with API Request questions,
it is critical that you post here the API Request you are sending to the TMDb server.
Remember to replace your Key with MY_KEY , YOUR_KEY , THE_KEY , or something like that.

Not the programming code/script you used to build the API Request.
But the API Request that is sent to the TMDb server.
Or the API Request you would like to send.

Im sorry, I dont quite understand what my issue is here? If my key is working, I paste it into the field within video station video plugin setting. It fails the test and reports to check the API is correct and internet connection. Where do i go from here? Thanks

@johnmorrell121@outlook.com said:
Im sorry, I dont quite understand what my issue is here?
If my key is working, I paste it into the field within video station video plugin setting.
It fails the test and reports to check the API is correct and internet connection.
Where do i go from here?
Thanks

What is your Video Station?
What is your PlugIn?
KODi, Plex, Synology NAS / DS Video, etc...

Hi,
My Diskstation is model DS213j, DSM v 7.1.1 update 6. Default TMDB pluggin with registered API.
Appliance URL is https://ip address of diskstation.
Or just the local ip of diskstation has also been tried
Thank you for your continued support

@johnmorrell@live.co.uk said:
Hi,
My Diskstation is model DS213j, DSM v 7.1.1 update 6. Default TMDB pluggin with registered API.
Appliance URL is https://ip address of diskstation.
Or just the local ip of diskstation has also been tried
Thank you for your continued support

Synology
https://www.synology.com/en-br/support/download/DS213j?version=6.0#system
In this case it is better to read the conversations below.

Some Synology NAS/DS Video users have appeared reporting problems.
There are different versions of Hardware and different versions of Software.
And the problems are not exactly the same for all these versions.
One of them said there was an update from Synology.
We don't know yet but it looks like this update came with this issue.
So I suggest getting help from Synology's website.
https://kb.synology.com/en-my/search?query=Video%20Info%20Plugin
https://kb.synology.com/en-my/DSM/help/DSM/SupportCenter/SupportCenter_desc?version=6

See if any of these threads can help solve your problem.

Synology NAS/DS Video Reports

2023-05-15 https://www.themoviedb.org/talk/634c0d22a61de1007effbb93

2022.08.07 : My issue is now resolved with Synology support.
https://www.themoviedb.org/talk/62315048befd910074c5db4c#62ee3bd29369a2007dc2252b

2022-04-10 https://www.themoviedb.org/talk/62535423ca4f67095e92f4fd
https://community.synology.com/enu/forum/1/post/149352
2022-03-15 https://www.themoviedb.org/talk/62315048befd910074c5db4c

2021-11-09 https://www.themoviedb.org/talk/618ada421cfe3a002a4f89d1
2021-07-21 https://www.themoviedb.org/talk/60f89a1b07e281007d7f3ffe
2021-04-10 https://www.themoviedb.org/talk/60716402dfaae9002b30b85c
2021-02-23 https://www.themoviedb.org/talk/6035201c0d294400405ab8a0
2021-02-17 https://www.themoviedb.org/talk/602ca712db4ed600406bb052
2020-09-01 https://www.themoviedb.org/talk/5f4f012b47c9fb0037742b1c

On the topic
https://www.themoviedb.org/talk/60f89a1b07e281007d7f3ffe#60fd75a9c439c00029f370d5
https://www.themoviedb.org/talk/60716402dfaae9002b30b85c#613c26ecdbf1440062fd16c3
the user got some responses from Synology.

Travis Bell reported the ports used by the servers

Hi @USER, there's only 2 ports that can be used to communicate with TMDB's service.
These are your standard HTTP 80 and HTTPS 443 ports.

If your problem is not similar to any of the above cases, I suggest contacting Synology Support.
https://kb.synology.com/en-my/DSM/help/DSM/SupportCenter/SupportCenter_desc?version=6

Synology NAS - Fix data errors in Series, TV Show.
https://www.themoviedb.org/talk/62315048befd910074c5db4c#62ee3bd29369a2007dc2252b

2022.08.07 : My issue is now resolved with Synology support.

Required resolution present in Video Station functionality, using Administrator login,
to edit metadata matching in combination with search function.

1. Login as administrator
2. Launch Video Station.
3. Chose content (e.g. a movie or tv show/series) with the issue.
4. Over on the far right-hand side of the screen, choose 'Edit video info' option.
5. A 'Edit video info' screen will be shown.
6. Select the 'Search from Video Info Plugin' option.
7. Ensure the required title, and language, to be matched are both present then chose 'Search' option.
8. From the search results shown, select the appropriate entry as a required match.
9. Choose the 'OK' option.
10. Check the outcome is as required.

FYI: Upon return to the 'Edit video info' screen, you will probably need to change the 'Lock status' to 'Unlock'.
The blue information symbol provides the reason why.

No search results show as there is a problem with the plugin. When testing the plugin connection it reports "Connection failed. Please make sure the API key you entered is correct and check your Internet connection "