The Movie Database サポート

Is there something going on with the database? I'm seeing a number of weird glitches. First of all, in TV shows character names are disappeared from the regular cast in the edit mode. They just blank. Movies don't seem to be affected, but I checked a few random TV shows, old and new - they all look the same https://i.postimg.cc/Gp3S0tjX/Screenshot-3.jpg

All looks fine at the show level https://i.postimg.cc/D0fMhZFv/Screenshot-5.jpg, but not at the episode level https://i.postimg.cc/fTJ8f1Rr/Screenshot-6.jpg. Guest stars are not affected.

Next, I added a new person. However, I can't edit her, because the URL for her entry is displayed as https://www.themoviedb.org/person/, with no link to the actual db entry https://i.postimg.cc/SK8jhQNz/Screenshot-4.jpg

https://www.themoviedb.org/search?query=Hannah+Melissa+Scott

When entered manually using the person ID from the edit log, her page appears to exist https://www.themoviedb.org/person/4651955-hannah-melissa-scott

According to https://status.themoviedb.org/ all components are operational, but apparently, something is not.

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I've noticed that when clicking on a person, I get the error "Oops! We can't find the page you're looking for" — but I go back and click the same person and it goes to their page. It does this now for every person I click on...

Yeah, sometimes it adds some redundant stuff to the URL when you click on the actor in a TV episode, for example like this https://www.themoviedb.org/tv/99121-walker/season/4/episode/5/1306474-justin-johnson-cortez instead of https://www.themoviedb.org/person/1306474-justin-michael-johnson

yes it happens to me, too the whole day now needs to be fixed

@shotfirer said:

Next, I added a new person. However, I can't edit her, because the URL for her entry is displayed as https://www.themoviedb.org/person/, with no link to the actual db entry https://i.postimg.cc/SK8jhQNz/Screenshot-4.jpg

https://www.themoviedb.org/search?query=Hannah+Melissa+Scott

When entered manually using the person ID from the edit log, her page appears to exist https://www.themoviedb.org/person/4651955-hannah-melissa-scott

Yes, I made some digging and come to the conclusion that all people with an ID like the following or younger are broken: 4649835

  • If I search for Tony DeRosa I get results like expected and a working link top the people page (the 4th one in my case). ( ID: 4649834)
  • If I do the same for Thomas Neergaard (ID: 4649835) the link is not working anymore: Search result; clicking at the name links to here.

- Conclusion:

  • On every person with an ID older/smaller than Tony DeRosa (4649834) I tried its working fine.
  • On every person with an ID younger/higher than Thomas Neergaard (4649835) I tried its not working.

Edit: Link is working if you come from the Recent Activity you see on a contributors profile.

The links should be fixed, if there's one I missed let me know.

@travisbell said:

The links should be fixed, if there's one I missed let me know.

Still not working for me. I tried ID's 4649835, 4649838 and 4649839

Seems to be working from the main movie page, but not from here and here

Edit: Uh, I see there could be a missunderstanding. I reffer to both problems as "links" so I straightforward answered..

Indeed, my initial query was too short. I went back further, and am pretty sure I got them all now.

Another problem I just found: If I click on any movie in the genre list it sends me to nowhere: https://www.themoviedb.org/genre/99-documentary/movie?sort_by=popularity.desc

Also, the Changelog of mods are broken ( I tried on Samara before because I wanted to try if you could go to the actors page from there (testing around about the now hopefully solved problem) but it loaded endless, I gave up. Now the old tab had an error message so I tried some other people and it seems only mods are affected.

Genre page will be fixed shortly.

Users with lots of edits (like Samara) are going to take a long time to load. It’s been like that for a long time. Changing this is a fair bit of work and not something that is planned right now.

@travisbell said:

Genre page will be fixed shortly.

Thanks

Users with lots of edits (like Samara) are going to take a long time to load. It’s been like that for a long time. Changing this is a fair bit of work and not something that is planned right now.

You are right, its about the edit number, I can't load the page of the #1 contributer of the 2023 wrap (= not a mod) as well. I am sure this behaviour is new though, never experienced any problems. Fyi thats the error message I get, I never saw that before:

504 ERROR
The request could not be satisfied.
CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: [deleted, it prevented me of sending this message]

It’s not new. We’ve had this issue for quite a while now. CloudFront will throw a 504 on any request that takes longer than 60 seconds I believe, and Samara’s page has been doing this for a few months at least.

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