The Movie Database Support
Support → API Support
API Key Not Working
posted by alexoro99STAFFMOD on April 7, 2024 at 2:43 PM
Hello having this issue again where the api key works for a short time but after extended time of not using it, it wont work anymore?
Reply by leonardosevero
on April 7, 2024 at 7:03 PM
Yes, I'm having the same issue!
Reply by Moooooooooovies
on April 8, 2024 at 5:16 AM
I also tried to reset my api key but it still doesn't work 😥
Reply by ticao2 🇧🇷 pt-BR
on April 9, 2024 at 5:11 PM
An API Key has no expiration date.
If your API Key has stopped working, perform the test below.
Take a Test
Using a computer, desktop or notebook.
On some mobile devices this test may not work correctly.
In the URL below, change THE_KEY to your API Key.
https://api.themoviedb.org/3/movie/550?api_key=THE_KEY
Use this example to do a search using a new tab or window in your browser.
You will receive the basic data of the Movie Fight Club (1999)
https://www.themoviedb.org/movie/550-fight-club
If it works, your Key is OK.
When there is a problem, the TMDb Server sends a message.
Can you tell which message the server sent?
Here is a list of possible messages:
https://developer.themoviedb.org/docs/errors
If it does not work, let us know right here.
Reply by HugoVirot
on April 11, 2024 at 10:12 AM
Hello.
I have the same problem. I have registered on TMDB in 2021 and my keys used to work perfectly until now. Today, my API key doesn't work, and I get a 403 error on every call.
I've regenerated the key, and also tried ticao2's test : I always get the same error (text below). "403 ERROR The request could not be satisfied. Bad request. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation."
Thanks for your help.
Reply by tmdb97381959
on April 11, 2024 at 2:39 PM
Same.
Reply by Apezdr
on April 11, 2024 at 3:57 PM
I have seen this issue for the past week or 2, the API has issues sometimes and a retry mechanism is required in whatever service you've written to ping the API. Otherwise there are periods where there will be a blip of an issue with specific shows, never really have issues on movies just TV shows.
As far as status code responses there are no responses when the
Connection reset by Peermessage returns it means the server terminated the connection so further diagnosis of if it's a rate limit issue or otherwise goes out of the window.My issue isn't for the API key never working, more like sporadically the API resets my connection and causes me to retry the same request again through my request flow. If you look below you'll see requests that fail will retry after a short delay and succeed.
Reply by CUMSLUT
on April 11, 2024 at 4:01 PM
Doesn't seem to be an issue with your key, if the key was not working you would get this response:
Reply by HugoVirot2024
on April 12, 2024 at 3:21 AM
Thank you Apezdr and Cumslut for your answers. Cumslut, I think you're right : the API key is not the problem.
Here's what I've tried yesterday after sending my message here :
If you have any solution, I'm all ears.
Reply by ticao2 🇧🇷 pt-BR
on April 12, 2024 at 5:15 PM
In some countries Cloudfront DNS is experiencing problems.
Try using Google DNS.