The Movie Database Support

Started today: Plex Meta Manager failing to connect to the API.

Failed to Connect to https://api.themoviedb.org/3/configuration

File "/modules/tmdb.py", line 182, in __init__                                                   |
                                                                 |     raise Failed(f"TMDb Error: {e}")                                                               |
                                                                 | modules.util.Failed: TMDb Error: Failed to Connect to https://api.themoviedb.org/3/configuration: HTTPSConnectionPool(redacted): Max retries exceeded with url: /3/configuration?api_key=(redacted)&append_to_response=countries%2Cjobs%2Clanguages%2Cprimary_translations%2Ctimezones (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f72f686fa10>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')) |
                                                                 | Params: {'api_key': '(redacted)', 'append_to_response': 'countries,jobs,languages,primary_translations,timezones'} |

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@Andrew_RH said:
Plex Meta Manager fails to connect to api.themoviedb.org
Started today: Plex Meta Manager failing to connect to the API.
Failed to Connect to https://api.themoviedb.org/3/configuration

File "/modules/tmdb.py", line 182, in __init__                                                   |
                                                                 |     raise Failed(f"TMDb Error: {e}")                                                               |
                                                                 | modules.util.Failed: TMDb Error: Failed to Connect to https://api.themoviedb.org/3/configuration: HTTPSConnectionPool(redacted): Max retries exceeded with url: /3/configuration?api_key=(redacted)&append_to_response=countries%2Cjobs%2Clanguages%2Cprimary_translations%2Ctimezones (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f72f686fa10>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')) |
                                                                 | Params: {'api_key': '(redacted)', 'append_to_response': 'countries,jobs,languages,primary_translations,timezones'} |

I tested it now using the API Request below and it worked without any problems.

https://api.themoviedb.org/3/configuration?api_key=THE_KEY&append_to_response=countries,jobs,languages,primary_translations,timezones

Have you found a solution to this issue? I'm having the same issue, and being new to the whole API process, I'm unable to figure out what I'm doing wrong.

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