The Movie Database Support Forum

Hello, I can't load any poster image. When accessing for example https://image.tmdb.org/t/p/original/qpS5pfZJcirPTDpvckpczKJIsO0.jpg I get 403 response with browser or with postman. Am I doing something wrong ? Best regards, Xavier

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@xfuentes said:
403 when trying to load poster image
Hello,
I can't load any poster image. When accessing for example
https://image.tmdb.org/t/p/original/qpS5pfZJcirPTDpvckpczKJIsO0.jpg
I get 403 response with browser or with postman.
Am I doing something wrong ?
Best regards,
Xavier

In my Firefox browser the image loaded normally.
https://image.tmdb.org/t/p/original/qpS5pfZJcirPTDpvckpczKJIsO0.jpg
See the list of TMDb server error warnings here.
https://www.themoviedb.org/documentation/api/status-codes
In your case:

Code    HTTP    Message
8       403     Duplicate entry: The data you tried to submit already exists.
45      403     This user has been suspended.

I am not blocked by the API I receive 403 from cloudflare... Dunno why, I tried with firefox and have same issue :(

@xfuentes said:
I am not blocked by the API
I receive 403 from cloudflare...
Dunno why, I tried with firefox and have same issue :(

Try switching DNS services.
If using Cloudflare, switch to Google DNS 8.8.8.8
Test using your Firefox.
Some Northern European countries are experiencing issues with Cloudflare DNS.
And what country are you in?

I'm not using cloudflare but it seems cloudflare reverse proxy is setup in front of tmdb API. I changed dns to 8.8.8.8 and tried loading the image link using firefox but i still have this message showing up:

403 Forbidden

cloudflare

I live in France

Sorry. I dont know how to help you.
Maybe Travis Bell, the administrator, knows.
Let's wait for him to come here.

@xfuentes said:

I'm not using cloudflare but it seems cloudflare reverse proxy is setup in front of tmdb API. I changed dns to 8.8.8.8 and tried loading the image link using firefox but i still have this message showing up:

403 Forbidden

cloudflare

I live in France

TMDB doesn't use Cloudflare in any way. If you're seeing something related to Cloudflare it will be on your side.

I could find the reason and it was a mis configuration on my side. Thanks a lot for your time !

can you share what u have missed in you configuration? pls

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