@airman314 said:
xml files are pointing to cf2.imgobject.com for backdrop and also thumbnails are not loading
WD Live hub is getting xml files when scanning for content but the files that are loaded are pointing to cf2.imgobject.com for backdrops and also thumbnails are not loading

I think it is a problem with the software installed on WS Live.
This URL you are providing is not provided or sent by TMDb.
TMDb images must be accessed using the standard URL + the image's File Path.
https://www.themoviedb.org/t/p/original/6b68fd3p0OpRXJZfZGLQ9Gs7kzl.jpg

It seems to me that the manufacturer suggests seeking help elsewhere.
https://support-en.wd.com/app/products/product-detail/p/190

Support for this product has ended and is no longer available per WD Product Software Support Status.
For assistance Ask the WD Community or reference the online Knowledge Base.

https://community.wd.com/

To find help from other WD Live users here on this forum
you may want to add something that catches their attention to the title of this post.
For example:
WD Live points to cf2.imgobject.com and images are not loaded
Or something like that.

Thanks for the reply however I believe the problem lies with TMDB. Previous files on my WD Live Hub display correctly the thumbnails and background images. If I add a new movie and scan to get content data it loads an XML file to the folder containing the movie and this XML file is used to get the background images and thumbnails. Now the XML file only displays the movie details but doesn't download the thumbnails or background files. I believe that part of the problem is that the XML file points to cf2.imgobject.com instead of image.tmdb.org and cf2.imgobject.com has been shut down. If I change the lines in the XML file that point to cf2.imgobject.com instead to image.tmdb.org then the WD Live gets the background files.

The WD Live hub is using themoviedb.org as it's metadata source so when I add movies and scan to get data it should be pulling the correct XML file and getting all content. Surely someone must be creating these XML files but it appears that they need to be corrected.

Here is what one of the XML files looks like before replacing cf2.imgobject.com with image.tmdb.org:

<?xml version="1.0" encoding="UTF-8"?>

Any API Request receives a file in JSON format as a response.
It looks like WD Live is converting part of the data into an XML file that looks like a .NFO file and storing it.
I have never seen an answer providing this cf2.imgobject.com URL.

Have you ever compared an old file to a new one?
Is there a difference in the URLs of the images? What's the difference ?
I don't understand why the default TMDb Image URL is not used.

From the little research I did it seems that the problem is an old one.
https://github.com/psouza4/mediacentermaster/issues/1870
http://forums.mediacentermaster.com/viewtopic.php?f=6&p=61999
https://emby.media/community/index.php?/topic/7379-no-posters-for-new-movies/

In the latter I found this text:

pittsoccer33  
Member  
4  
11 posts  

Posted February 24, 2015
its a file inside the program data folder (which is probably hidden by default)
on my machine it is
C:\ProgramData\MediaBrowser\MediaBrowserXML.config
you can open that file with notepad
near the very bottom of all the text you will see a row that probably contains the following:

<TmdbImageUrl>http://cf2.imgobject.com/t/p/</TmdbImageUrl>

replace it with:

<TmdbImageUrl>https://image.tmdb.org/t/p/</TmdbImageUrl>

EDIT
I certainly have no idea why it happens.
Perhaps Administrator Travis Bell can give us some solution.
Let's wait for him to show up here.

Hey @airman314, ya, that domain has been deprecated for a very, very long time. I just looked it up and we deprecated it back in ~January of 2013. It stayed running for a while after that (multiple years) but that was when we officially moved off of it.

You'll have to update references of the domain to image.tmdb.org like @ticao2 mentioned above.

Hi Travis, Thanks for the reply. Since I don't know the internal workings of the WD Live Hub here are my questions. Where do the XML files come from in the first place? I know that when I load movies on the WD Live Hub there is no XML file until I scan to get movie content at which point an XML file is loaded. This XML file points to that bad reference. Old movies that were loaded a while back still load the thumbnails and background images because they are still in the folder containing the movie. They continue to work fine even with the XML pointing to the bad location unless I rescan at which point the thumbnails and background images will disappear. Any new movies (Since around February) will load a XML with the bad reference and not load thumbnails or background images.
I know that I can update the XML file and it will get and load the background images. I still don't know what part of the XML file to change in order to get the thumbnail (I can manually put the thumbnail in the WD Live but don't know how to change the XML to load it). The thing I also don't know is what generates the XML file? Is it some program within the WD Live Hub?

ticao2 🇧🇷 pt-BR had mentioned something about going to C:\ProgramData\MediaBrowser\MediaBrowserXML.config and opening that file with notepad and replacing http://cf2.imgobject.com/t/p/ with: https://image.tmdb.org/t/p/

Is he referencing a location on the WD Live Hub? If so do you have any idea how I can access that location? C:\ProgramData\MediaBrowser\MediaBrowserXML.config seems to be a location on a computer? Any help will be greatly appreciated as manually editing the XML files is a bit of a hassle since I have to load the movie on my external HD, scan the movie once connected to the WD Live Hub, take the external drive back to my computer and then update the file.

Apparently, the XML file is generated by your WD Live Hub while it get data for your movies.

The path mentionned by Ticao is for a similar problem with a Media Browser running on a computer. It is not directly applicable to you.
In your specific case, the XML files should be located somewhere on your WD Live Hub.
Once you have found them, you will have to edit them and replace http://cf2.imgobject.com/t/p/ by https://image.tmdb.org/t/p/

I believe that I was not able to be clear.
I mentioned the examples of 3 other programs or devices that had the same problem some years ago.
What you mentioned is one of them, the last one I found. It was called MediaBrowser.
https://www.mediabrowser.tv/
It looks like it now belongs to the App Emby. https://github.com/MediaBrowser
I don't think the solution to your problem is exactly the same.
MediaBrowser is an App installed on Windows.

Your problem must be inside the WD Live device.
He must have an App inside him, which makes the data and image scraper of the images, downloads the images to the movie folder, copies the metadata of the films and the URLs of the images in an xml file that is saved inside the movie folder.
See one of your movie folders and post 3 information here:

• The folder name
  
• The file name of the movie, with the extension
  
• The file name of the created .XML file, with the extension
  

The xml file must be a kind of .NFO file, which is the standard media data storage file,
read and used by Kodi, Plex and several Multimidia programs.

My suspicion is that you need to find a firmware update.
There is a WD community. I think it is the best place to get help.
https://community.wd.com/
And within the community there is an area dedicated to offline products.
https://community.wd.com/c/wd-legacy-products/21
It remains for you to check if there is any topic of your specific product

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