The Movie Database Support
Support → API Support
API errors with connection timeout in Russia
posted by nk11devSTAFFMOD on February 24, 2021 at 7:26 PM
Hi! I use TMDb API in my project and suddenly API stops working. Chrome developer console shows just "ERR_CONNECTION_TIMED_OUT". This has been going on since yesterday. It is not my app error, because other github projects similar to my doesn't getting TMDb data too. You can see that behavior here: https://nk11dev-movies.herokuapp.com (when you first open data may be cached and all seems OK, but you can see API not fetching data if you try to change page and open the browser console and wait for 1-2 minutes).
As mentioned in that issue: https://www.themoviedb.org/talk/603668c62476f200402f73ca, I test my Example API Request in REST client and have error message "Error: Timeout was reached". I dont't think this is problem with my TMDb key, because, as I mentioned above similar TMDb sites from github can't fetch data too. Can you tell whats happen?
Please help!
Reply by sam (Alexandr Gladevt)
on February 25, 2021 at 4:26 AM
yeah, ... it looks like you are right. Thank you, aaa25652
Reply by sam (Alexandr Gladevt)
on February 25, 2021 at 4:59 AM
i contacted the provider (rostelecom). They said that everithing ok on their part. There are not blocking the connecting.
Reply by sam (Alexandr Gladevt)
on February 25, 2021 at 5:21 AM
everything is very strange. I can use the site theMovieDB.org like user and to see the pages (on a dedicated optical line for the Internet), but API requests are not being processed. API key is not blocked.
ru(очень странно. Я могу зайти на сайт theMovieDB.org, но запросы не обрабатываются. API ключ активен )
Reply by nk11dev
on February 25, 2021 at 5:24 AM
I have the same =)
Reply by aaa25652
on February 25, 2021 at 5:26 AM
So, make traceroute to api.themoviedb.org, and You will see, where is trouble resides.
Reply by sam (Alexandr Gladevt)
on February 25, 2021 at 5:42 AM
i did traceroute, ... but i don't understand these. If this is easy for you - please tell me where is the problem. Provider(Rostelecom sad that all ok on their part)
C:\Users\sam>tracert themoviedb.org
Trace route to themoviedb.org [13.32.143.22] with a maximum number of jumps of 30:
1 2 ms 1 ms <1 мс 192.168.0.1 2 8 ms 4 ms 39 ms 1.112.32.95.dsl-dynamic.vsi.ru [95.32.112.1] 3 5 ms 6 ms 4 ms 213.59.232.208 4 49 ms 29 ms 28 ms 188.254.25.75 5 * * * Timed out request 6 44 ms 43 ms 50 ms mskix2.amazon.com [195.208.209.119] 7 * * * Timed out request 8 * * * Timed out request 9 * * * Timed out request 10 * * * Timed out request 11 * * * Timed out request 12 * * * Timed out request 13 * * * Timed out request 14 54 ms 43 ms 48 ms server-13-32-143-22.hel50.r.cloudfront.net [13.3 2.143.22]
Trace completed.
C:\Users\sam>
Reply by aaa25652
on February 25, 2021 at 5:51 AM
Not to themoviedb.org! As I have mentionted abobe, www-site of TMDB is accessable fine. Api is hosted on different site. Try to make
Reply by sam (Alexandr Gladevt)
on February 25, 2021 at 5:53 AM
C:\Users\sam>tracert api.themoviedb.org
api.themoviedb.org [13.33.240.55]
1 1 ms 1 ms 2 ms 192.168.0.1 2 5 ms 28 ms 51 ms 1.112.32.95.dsl-dynamic.vsi.ru [95.32.112.1] 3 * * * Timed out request. 4 * * * Timed out request. .. 30 * * * Timed out request.
C:\Users\sam>
Reply by sam (Alexandr Gladevt)
on February 25, 2021 at 6:25 AM
I went to the adress dsl-dynamic.vsi.ru__. The browser gave a message stating that there was malware on the site. I do't understand why trace request goes though this site. The other requests (to another sites) also go through dsl-dynamic.vsi.ru, but do and everything ok.
Reply by aaa25652
on February 25, 2021 at 6:34 AM
The 2nd hop (1.112.32.95.dsl-dynamic.vsi.ru) is Your's ISP access server. Then network packets must then travel through provider's internal net to upper-level provider, and , so on, to the destination. As we can see, traffic isn't ever leaves provider's Access Server. It's ISP definitely fault.
Reply by sam (Alexandr Gladevt)
on February 25, 2021 at 7:59 AM
Thank you again, aaa25652. I contacted the provider again and again received an answer that they didn't set any restrictions and could not help. Russia -in one word.
Thank your for your time and help.... and for teaching me how to do tracing.
Reply by ticao2 🇧🇷 pt-BR
on February 25, 2021 at 9:36 AM
It is not only in Russia that it works like this.
In Brazil too.
And I believe in the whole world.
The first answer is always: It is not my fault.
Reply by sam (Alexandr Gladevt)
on February 25, 2021 at 10:12 AM
are you saying that the provider's fault is not? Then why don't the data packets go further from this site? (1.112.32.95.dsl-dynamic.vsi.ru)
Reply by MxmKtv
on February 25, 2021 at 10:18 AM
If the provider is to fault, then why does everything work with vpn?
Reply by nk11dev
on February 25, 2021 at 10:19 AM
I am going to ask my friends to check how API works in their town this evening.
To look for how it works in different location.