The Movie Database Support

When i try to scrape movies i get this message;

Unable to connect to remote server

Kodi 14.2 using TMDb scraper version 4.1.9

Anyone knows why?

8 replies (on page 1 of 1)

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@Simkin84 said:
Unable to connect to remote server
When i try to scrape movies i get this message;
Unable to connect to remote server
Kodi 14.2 using TMDb scraper version 4.1.9
Anyone knows why?

As far as I can see access to TMDb Servers from Brazil is OK.
Make sure from your location they are also OK: TMDb Service Status https://status.themoviedb.org/
Try making an API Request using your browser: https://api.themoviedb.org/3/movie/550?api_key=THE_KEY

If everything is OK so far, then ...

I believe that more details of your case are needed.
You may not be able to access TMDb Servers because:

  • Your PlugIn may have been updated recently
  • There is a legal block in your country
  • Your Android may not have the updated security protocol

And several other reasons. So, please inform:
Where Kodi is installed (Computer, MediaCenter, mobile etc ...)
Your Operating System (Windows, OSX, Linux, Android etc ...)
What country are you trying to connect from
What is your ISP (Internet Service Provider)

Check the Kodi Forum to see if other users are having the same problem.

See these Reports:
https://www.themoviedb.org/talk/5f45a22f99d5c30033c5e926
https://www.themoviedb.org/talk/5f38f1e1efcea900369c8ce3
https://www.themoviedb.org/talk/5f47862e2da84600323eb06b


Server Access Problems

Albania
https://www.themoviedb.org/talk/5ea1a9fa74645700216a5e60

China + Blocking Access to Servers
https://www.themoviedb.org/talk/5e53e694a93d25001a4ce468
https://www.themoviedb.org/talk/5e521f1fa93d2500134a0374
https://viewdns.info/chinesefirewall/?domain=api.themoviedb.org

Índia + ISP (Internet Service Provider)
https://www.themoviedb.org/talk/5c3928d70e0a26444200460f
https://www.themoviedb.org/talk/5ea01a29be4b36002158ecea
https://www.themoviedb.org/talk/5ea2c80f66f2d200243cf1ac

TLS + Android
https://www.themoviedb.org/talk/5ccd1d6e925141045628a0f9
https://www.themoviedb.org/talk/5e987f2fb339030015a2743c
https://stackoverflow.com/questions/28943660/how-to-enable-tls-1-2-support-in-an-android-application-running-on-android-4-1

TLS + .NET Framework
https://www.themoviedb.org/talk/5c912c770e0a2612f55b670e

I'm using Windows 7 64bit. Kodi 14.2 Helix and scraper version 4.1.9. Universal Movie Scraper is working fine. Have been using Kodi since 2014 now, has this issue two years ago and then it needed an scraper update. I'm connecting from Norway, ISP Telenor Fiber Optic.

I tried Kodi 18.8 and the TMDb scraper is working fine there.

@Simkin84 said:
I'm using Windows 7 64bit. Kodi 14.2 Helix and scraper version 4.1.9.
Universal Movie Scraper is working fine.
Have been using Kodi since 2014 now, has this issue two years ago and then it needed an scraper update.
I'm connecting from Norway, ISP Telenor Fiber Optic.
I tried Kodi 18.8 and the TMDb scraper is working fine there.

I didn't quite understand what you said.
1 - The problem is resolved because you have upgraded Kodi from 14.2 to 18.8
OR
2 - You have 2 computers and the problem continues on your computer using Kodi 14.2

Which of my two interpretations is correct?

I tried installing 18.8 on the same computer, and the scraper is working fine on that version, but the 18.8 is using another scraper version than the older 14.2.

So was thinking maybe the scraper version 4.1.9 on the older Kodi had some issues.

So this is a problem on my end? I find it strange that it suddenly not working anymore without me doing anything, the scraper was updated on 8th of August from 4.1.8.

TMDb Scraper 4.1.9 is still functional? This scraper is for older Kodi up to Jarvis V16

@Simkin84 said:
So this is a problem on my end? I find it strange that it suddenly not working anymore without me doing anything, the scraper was updated on 8th of August from 4.1.8.
TMDb Scraper 4.1.9 is still functional? This scraper is for older Kodi up to Jarvis V16

TMDb Scraper IS NOT an APP/Addon/PlugIn made or programmed by TMDb.
This TMDb Scraper product is authored by third parties.
Only the authors of this program can clarify or answer about its problems.
If you enter the page of this Addon,
https://kodi.wiki/view/Add-on:The_Movie_Database
you will see the following information: Author: Team Kodi

Trying to synthesize his experience I understood the following:

  • Kodi 14.2 + TMDb scraper version 4.1.8 == Everything OK.
  • Kodi 14.2 + TMDb scraper version 4.1.9 == You have PROBLEMS.
  • Kodi 18.8 + TMDb scraper version ?.?.? == Everything OK.

So the problems started when you updated the version of the TMDb scraper from 4.1.8 to 4.1.9 on your Kodi 14.2 installation

If this summary of what I understand you reported is correct, then I can suggest the following:

1 - Go back to using version 4.1.8 that was working correctly.
OR
2 - Upgrade your Kodi from 14.8 to 18.8
OR
3 - Ask the Addon authors, Team Kodi, how you can solve the problem. Let them know which version of Kodi you want to use.


EDIT
Of course, everything I am saying in my comment is ONLY valid IF you took the test I asked for in my previous comment.
And I will repeat here to make our life easier:

Make sure from your location they are also OK: TMDb Service Status https://status.themoviedb.org/
Try making an API Request using your browser: https://api.themoviedb.org/3/movie/550?api_key=THE_KEY

I assume that even though you don't comment, you used both links and found that everything is OK.

Its NOT working with either 4.1.8 or 4.1.9, sorry if i was not clear on that

Here is the result from API request

{"adult":false,"backdrop_path":"/7XEtHQoy1hwa8XWaOkSv3rlteea.jpg","belongs_to_collection":null,"budget":63000000,"genres":[{"id":18,"name":"Drama"}],"homepage":"http://www.foxmovies.com/movies/fight-club","id":550,"imdb_id":"tt0137523","original_language":"en","original_title":"Fight Club","overview":"A ticking-time-bomb insomniac and a slippery soap salesman channel primal male aggression into a shocking new form of therapy. Their concept catches on, with underground \"fight clubs\" forming in every town, until an eccentric gets in the way and ignites an out-of-control spiral toward oblivion.","popularity":45.405,"poster_path":"/k1lICEYRpJeFRIRfjxYwmpO9LTu.jpg","production_companies":[{"id":508,"logo_path":"/7PzJdsLGlR7oW4J0J5Xcd0pHGRg.png","name":"Regency Enterprises","origin_country":"US"},{"id":711,"logo_path":"/tEiIH5QesdheJmDAqQwvtN60727.png","name":"Fox 2000 Pictures","origin_country":"US"},{"id":20555,"logo_path":"/hD8yEGUBlHOcfHYbujp71vD8gZp.png","name":"Taurus Film","origin_country":"DE"},{"id":54051,"logo_path":null,"name":"Atman Entertainment","origin_country":""},{"id":54052,"logo_path":null,"name":"Knickerbocker Films","origin_country":"US"},{"id":25,"logo_path":"/qZCc1lty5FzX30aOCVRBLzaVmcp.png","name":"20th Century Fox","origin_country":"US"},{"id":4700,"logo_path":"/A32wmjrs9Psf4zw0uaixF0GXfxq.png","name":"The Linson Company","origin_country":""}],"production_countries":[{"iso_3166_1":"DE","name":"Germany"},{"iso_3166_1":"US","name":"United States of America"}],"release_date":"1999-10-15","revenue":100853753,"runtime":139,"spoken_languages":[{"iso_639_1":"en","name":"English"}],"status":"Released","tagline":"Mischief. Mayhem. Soap.","title":"Fight Club","video":false,"vote_average":8.4,"vote_count":19960}

I see im not the only one with this "Unable to connect to remote server" issue with 4.1.9

https://forum.kodi.tv/showthread.php?tid=356708 - https://www.themoviedb.org/talk/5f45a22f99d5c30033c5e926

@Simkin84 said:

Its NOT working with either 4.1.8 or 4.1.9, sorry if i was not clear on that

Here is the result from API request

{"adult":false,"backdrop_path":"/7XEtHQoy1hwa8XWaOkSv3rlteea.jpg","belongs_to_collection":null,"budget":63000000,"genres":[{"id":18,"name":"Drama"}],"homepage":"http://www.foxmovies.com/movies/fight-club","id":550,"imdb_id":"tt0137523","original_language":"en","original_title":"Fight Club","overview":"A ticking-time-bomb insomniac and a slippery soap salesman channel primal male aggression into a shocking new form of therapy. Their concept catches on, with underground \"fight clubs\" forming in every town, until an eccentric gets in the way and ignites an out-of-control spiral toward oblivion.","popularity":45.405,"poster_path":"/k1lICEYRpJeFRIRfjxYwmpO9LTu.jpg","production_companies":[{"id":508,"logo_path":"/7PzJdsLGlR7oW4J0J5Xcd0pHGRg.png","name":"Regency Enterprises","origin_country":"US"},{"id":711,"logo_path":"/tEiIH5QesdheJmDAqQwvtN60727.png","name":"Fox 2000 Pictures","origin_country":"US"},{"id":20555,"logo_path":"/hD8yEGUBlHOcfHYbujp71vD8gZp.png","name":"Taurus Film","origin_country":"DE"},{"id":54051,"logo_path":null,"name":"Atman Entertainment","origin_country":""},{"id":54052,"logo_path":null,"name":"Knickerbocker Films","origin_country":"US"},{"id":25,"logo_path":"/qZCc1lty5FzX30aOCVRBLzaVmcp.png","name":"20th Century Fox","origin_country":"US"},{"id":4700,"logo_path":"/A32wmjrs9Psf4zw0uaixF0GXfxq.png","name":"The Linson Company","origin_country":""}],"production_countries":[{"iso_3166_1":"DE","name":"Germany"},{"iso_3166_1":"US","name":"United States of America"}],"release_date":"1999-10-15","revenue":100853753,"runtime":139,"spoken_languages":[{"iso_639_1":"en","name":"English"}],"status":"Released","tagline":"Mischief. Mayhem. Soap.","title":"Fight Club","video":false,"vote_average":8.4,"vote_count":19960}

I see im not the only one with this "Unable to connect to remote server" issue with 4.1.9

https://forum.kodi.tv/showthread.php?tid=356708 - https://www.themoviedb.org/talk/5f45a22f99d5c30033c5e926

By your answer I can understand that the server is sending the correct answer to the API request made through your browser.
So I can assume that the problem is in the API Request being sent by the Addon.
In this case, I don't know how to help.
Only the authors of the Addon, Author: Team Kodi, can give any information.
If you read until the end of the conversation that you posted the link, you can check what was the suspicion and suggestion of Travis Bell, who does all the programming of TMDb.
So I suggest posting your problem on the KODI forum.

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