The Movie Database Support
Support → Website Support
Can't access the Site
posted by JimmenyRicketSTAFFMOD on March 23, 2020 at 5:04 PM
When I try to connect it just times out. With a running VPN it works with no problem. Is it possible my IP got blocked?
Reply by Travis Bell
on March 23, 2020 at 5:37 PM
What country are you trying to visit from (when not using the VPN)?
Reply by JimmenyRicket
on March 24, 2020 at 2:52 PM
Switzerland but it seems to have fixed itself.
I later found out that I had the same problem with tvdb. It seems that both your sites or at least the Public IPs are from Amazon Servers and protectet by cloudflare. Maybe one of them temporally blocked my IP. idk. Sorry for taking up your time. Next time I'll wait for a day.
Thanks anyway and wish you a nice day.
Reply by Travis Bell
on March 24, 2020 at 2:56 PM
We only use Cloudflare for our images (not the website or API), so that wouldn't have prevented access to the website. We do use AWS though, so that sounds like that could have been it.
In any case, happy to hear you sorted it out.