The Movie Database Support

Just what it says in the title. Posters either do not load or take forever to load. I am using high-speed internet, so I know that isn't the problem. The site worked fine for me, a couple of weeks ago.

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@RoguePilot wrote:

Just what it says in the title. Posters either do not load or take forever to load. I am using high-speed internet, so I know that isn't the problem. The site worked fine for me, a couple of weeks ago.

Travis replied in a content issue report three days ago:

"We've been re-generating our image cache and it has caused some slow image generation. Every day it's getting more and more stable."

I guess that means we have to be patient.

Hi @RoguePilot,

You probably can't see that discusison since it's private but what @janar72 said is correct. Images are just a bit slower than normal but everything is coming back to normal. It's been happening for a week, and all said until we're back to normal is probably 1 more week.

I'm not really aware of any images not loading at all, is there an example you have?

OK. Thanks for the reply. Just random images, really. I'll try and be more patient. :)

Almost every non-Enlish poster has the infinite load routine. The interesting thing is: they load normally after we tag a person on them. No person - no way.

When you say "tag a person" where/what are you referring to exactly?

When open a movie page, we see the poster, click on it "to open". If non-English poster, it opens blank but we see an option to tag a person (actor or actress that are pictured there). When I tagged a person last week, the poster loaded normally, but it's insane - I checked it after you reply, and it has the worser effect now... I see the hole blank after tagging, no options any more for the poster. P.S.: for example, try this one: https://www.themoviedb.org/movie/12102-kramer-vs-kramer?language=en-US https://www.themoviedb.org/movie/12102-kramer-vs-kramer?language=uk-UA

Oh, ya, that specific image needs to be updated. It's currently trying to load an invalid size. So it won't work until I fix it. I'm in the middle of some stuff that might not make it out today but tomorrow for sure. :thumbsup_tone2:

the image is correct 1000x1500

Ya, those are trying to load a w640 image which is now invalid.

https://image.tmdb.org/t/p/w640/oyYtH37h8rLUxlERoD49losVvlg.jpg

I'll get the proper sizes updated tomorrow.

I found enough time to squeeze this in today before I head home. The "expanded" images should be working now.

Yes, "just a bit slower than normal" as stated above, but they work now. Thank you :relaxed: