I am trying to reset my password, on first try a red box message appears at top of page saying something like 'problems with email- check to see if email is working' of course my email is working. so I logged out and on logging back in notice a "reset password" box so I click on it and it says 'we have
received some type of warning/flag about about this email '. What?
Explain to me how to reset my password.
Can't find a movie or TV show? Login to create it.
გსურთ შეაფასოთ ან დაამატოთ ეს ელემენტი სიაში?
არა წევრი?
Reply by Travis Bell
on ნოემბერი 9, 2017 at 12:05 PM
That error means that the emails we have tried to send you have bounced or you marked an email as spam.
I just looked up your email history here and it looks like on May 17, you marked an email as spam which is an automatic block, and at that point we'll never, ever send you an email again. We get in a lot of trouble from our email provider if we send email to anyone who marks an email as spam.
If I go ahead an remove that block, will you not mark any more emails as spam? I can't risk our reputation with our email provider.
Reply by ScorpionQ2
on ნოემბერი 9, 2017 at 1:10 PM
I am sorry, I don't remember doing that, so it must have been done totally by accident.I know I used to get e-mail notifications from here and then all of a sudden they stopped. I didn't mind that I just come here to check my notifications. You are not spam to me .
Reply by Travis Bell
on ნოემბერი 9, 2017 at 4:31 PM
Hi @ScorpionQ2
Ok, sounds good.
I removed the block on your email, you should be able to receive emails now. If you go to your settings page now, you should be able to walk through the reset process.
Reply by ScorpionQ2
on ნოემბერი 10, 2017 at 10:16 AM
Will do that right now- Thank you so much Travis
Reply by ScorpionQ2
on ნოემბერი 10, 2017 at 10:38 AM
Travis- Is the sending of the email to me supposed to be immediate? I clicked on the "Yes" to send me an email with the info to reset my password and still have not received it yet (and I also have been checking my spam- just in case)
Reply by Travis Bell
on ნოემბერი 10, 2017 at 11:22 AM
One sec, let me see if I can fix an issue...
Reply by Travis Bell
on ნოემბერი 10, 2017 at 11:32 AM
Ok, I fixed one small issue, can you try going back in and sending another one?
To answer your question, as long as you see the "Success" message, it's essentially instant.
I just tested this on my account and got the email. Let me know how you make out.
Reply by ScorpionQ2
on ნოემბერი 10, 2017 at 12:58 PM
I got the "Success" message, but I'm still not getting the email .
Reply by Travis Bell
on ნოემბერი 10, 2017 at 10:45 PM
Oh, I think our email provider is still blocking you (I have a block here, which I removed for your email--but they have their own separate one).
I'll have to investigate how to get your email removed at their level. This is the first time I've had to do this so I am not exactly sure what/how to do it.
Reply by ScorpionQ2
on ნოემბერი 11, 2017 at 10:39 AM
Thanks so so much Travis for continually trying to solve this issue.
So sorry I am presenting a whole new problem .
Reply by Sixties Holdout
on ნოემბერი 11, 2017 at 4:09 PM
ScorpionQ2, you may also want to double check your email provider's spam blocker again. Sometimes it will again start blocking stuff you want to receive when it changes its algorithm. It doesn't happen often, but it can happen.
Reply by Travis Bell
on ნოემბერი 12, 2017 at 11:43 AM
Ok, @ScorpionQ2 I think if you give it a go now, you'll be good to go.
Reply by ScorpionQ2
on ნოემბერი 12, 2017 at 11:52 AM
Thank you Travis ! Yes it worked !
Thank you .
Reply by Travis Bell
on ნოემბერი 12, 2017 at 11:53 AM
You're welcome.
Reply by ScorpionQ2
on ნოემბერი 12, 2017 at 11:53 AM
@SixtiesHoldout ,
Thanks for that information .