I am trying to reset my password, on first try a red box message appears at top of page saying something like 'problems with email- check to see if email is working' of course my email is working. so I logged out and on logging back in notice a "reset password" box so I click on it and it says 'we have
received some type of warning/flag about about this email '. What?
Explain to me how to reset my password.
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Travis Bell 的回复
于 2017 年 11 月 09 日 12:05下午
That error means that the emails we have tried to send you have bounced or you marked an email as spam.
I just looked up your email history here and it looks like on May 17, you marked an email as spam which is an automatic block, and at that point we'll never, ever send you an email again. We get in a lot of trouble from our email provider if we send email to anyone who marks an email as spam.
If I go ahead an remove that block, will you not mark any more emails as spam? I can't risk our reputation with our email provider.
ScorpionQ2 的回复
于 2017 年 11 月 09 日 1:10下午
I am sorry, I don't remember doing that, so it must have been done totally by accident.I know I used to get e-mail notifications from here and then all of a sudden they stopped. I didn't mind that I just come here to check my notifications. You are not spam to me .
Travis Bell 的回复
于 2017 年 11 月 09 日 4:31下午
Hi @ScorpionQ2
Ok, sounds good.
I removed the block on your email, you should be able to receive emails now. If you go to your settings page now, you should be able to walk through the reset process.
ScorpionQ2 的回复
于 2017 年 11 月 10 日 10:16上午
Will do that right now- Thank you so much Travis
ScorpionQ2 的回复
于 2017 年 11 月 10 日 10:38上午
Travis- Is the sending of the email to me supposed to be immediate? I clicked on the "Yes" to send me an email with the info to reset my password and still have not received it yet (and I also have been checking my spam- just in case)
Travis Bell 的回复
于 2017 年 11 月 10 日 11:22上午
One sec, let me see if I can fix an issue...
Travis Bell 的回复
于 2017 年 11 月 10 日 11:32上午
Ok, I fixed one small issue, can you try going back in and sending another one?
To answer your question, as long as you see the "Success" message, it's essentially instant.
I just tested this on my account and got the email. Let me know how you make out.
ScorpionQ2 的回复
于 2017 年 11 月 10 日 12:58下午
I got the "Success" message, but I'm still not getting the email .
Travis Bell 的回复
于 2017 年 11 月 10 日 10:45下午
Oh, I think our email provider is still blocking you (I have a block here, which I removed for your email--but they have their own separate one).
I'll have to investigate how to get your email removed at their level. This is the first time I've had to do this so I am not exactly sure what/how to do it.
ScorpionQ2 的回复
于 2017 年 11 月 11 日 10:39上午
Thanks so so much Travis for continually trying to solve this issue.
So sorry I am presenting a whole new problem .
Sixties Holdout 的回复
于 2017 年 11 月 11 日 4:09下午
ScorpionQ2, you may also want to double check your email provider's spam blocker again. Sometimes it will again start blocking stuff you want to receive when it changes its algorithm. It doesn't happen often, but it can happen.
Travis Bell 的回复
于 2017 年 11 月 12 日 11:43上午
Ok, @ScorpionQ2 I think if you give it a go now, you'll be good to go.
ScorpionQ2 的回复
于 2017 年 11 月 12 日 11:52上午
Thank you Travis ! Yes it worked !
Thank you .
Travis Bell 的回复
于 2017 年 11 月 12 日 11:53上午
You're welcome.
ScorpionQ2 的回复
于 2017 年 11 月 12 日 11:53上午
@SixtiesHoldout ,
Thanks for that information .