The Movie Database Support
Support → Website Support
Can not open my lists
posted by tmdb19939063STAFFMOD on September 13, 2017 at 9:26 AM
Hi,
I get this error when try to open my lists. All myl lists went wrong. "Oops!—We've run into a snag! There was a problem trying to load this page. If you would like to share what happened, please let us know on the forums." I hope moderators see this forum. Please fix it. Thanks
Reply by Travis Bell
on September 13, 2017 at 6:49 PM
Hi @Farkaskoma What's a link to one of the lists you're having a problem with? I'll take a look and get it fixed.
Thanks.
Reply by tmdb19939063
on September 14, 2017 at 1:05 AM
Hi,
Here it is:
https://www.themoviedb.org/list/32848
https://www.themoviedb.org/list/33738
https://www.themoviedb.org/list/33731
Thank you in advance!
Reply by tmdb19939063
on September 15, 2017 at 1:55 AM
Hi again, I sadly realized I can't open not only my lists I can't open others lists too.
Reply by Excel66
on September 17, 2017 at 2:21 PM
Same for me like at Farkaskoma! All my list cannot be loaded. Get the same message.
Tried with Chrome, deleted all cached items, cookies, etc... then restart... no help. Tried with Edge too, it is the same error.
Could somebody help me in this issue?
Reply by Travis Bell
on September 18, 2017 at 10:44 AM
There was an error in the translation file for Hungarian which is what was causing the list problem. @Farkaskoma You should be able to see your lists again.
@Excel66 Are you browsing the site in Hungarian as well?
Reply by tmdb19939063
on September 18, 2017 at 12:51 PM
Thank you very much Trevis!
Reply by Excel66
on September 18, 2017 at 1:34 PM
Yes I am. Thanks your great help and support, I can open now my lists :)
There is a minor problem still on the list pages, please check the pic: http://www.kepfeltoltes.eu/images/hdd1/2017/09/18/107TMDB.png
Reply by Travis Bell
on September 18, 2017 at 1:44 PM
@Excel66 Odd that I didn't see that when I was testing but I'll take a look. Thanks for the report!
Reply by Travis Bell
on September 20, 2017 at 12:33 PM
@Excel66 Is the missing translation message fixed for you now?
Reply by Excel66
on September 20, 2017 at 1:22 PM
Yes. Everything is perfect. Thanks your great support! :)