The Movie Database Support
Support → API Support
application problem
posted by shanodnanSTAFFMOD on May 19, 2016 at 11:04 AM
My application don't seems to load up any videos. It keeps giving me the reply Couldn't load the video". How do I rectify this problem?
Reply by Travis Bell
on May 19, 2016 at 11:06 AM
Hi shanodnan,
When you say doesn't load, what exactly are you referring to? A call to YouTube? Or a call to the TMDb API?
Reply by shanodnan
on May 19, 2016 at 11:12 AM
Well, either of two that is responsible to make it work
Reply by Travis Bell
on May 19, 2016 at 11:36 AM
A valid call to the API looks like this (with a valid API key of course):
But I'm still not clear on the issue. Are you using a third party application or are you coding this yourself? You don't seem to have an API key...
Reply by shanodnan
on May 19, 2016 at 4:30 PM
I'm using a third party application, window phone 8.1, Lumia model 535.
Reply by Travis Bell
on May 19, 2016 at 5:35 PM
Hi shanodnan,
I would recommend contacting the developer of the application. We don't provide customer support for 3rd party apps.
Cheers!
Reply by shanodnan
on May 19, 2016 at 5:41 PM
Thanks Travis, you've been helpful and I will do just as you recommended.
Best regards!