You already have an open report on this subject.

Closing this one.

I was told that if my open ticket was not resolved within two months that I could file a new one

@jacobpett said:

I was told that if my open ticket was not resolved within two months that I could file a new one

You misunderstand what was told to you.

• We have never said that you could file a new one, but that you could bump your original report.
• The 2 months delay didn't expire, the last message in your original report is from June 30.

Closing again.

It was originally opened on June 8th. Why won't you just update the page?

@jacobpett said:

It was originally opened on June 8th.

The delay is based on the last message of the report.

Why won't you just update the page?

You have to wait that someone that know the movie process the report.