Katherine and the team attempt to boost employee morale after the Payne CFO announces his resignation.

Katherine and the team bring in crisis manager Ian Osofsky to help combat the negative publicity the company is receiving from accusations it covered up defective auto parts.

Katherine has to go on a "listening tour" after a group of younger employees demand the company stop contributing to "pro-life" politicians. The men of the office are charged with writing Payne's policies regarding abortion.

Katherine is deathly afraid of rodents but is forced to drive a Pika filled with rabbits for the annual dealer event. Wesley takes Jack under his wing, teaching him how to schmooze the dealers.