The Movie Database Support

Hi! I use TMDb API in my project and suddenly API stops working. Chrome developer console shows just "ERR_CONNECTION_TIMED_OUT". This has been going on since yesterday. It is not my app error, because other github projects similar to my doesn't getting TMDb data too. You can see that behavior here: https://nk11dev-movies.herokuapp.com (when you first open data may be cached and all seems OK, but you can see API not fetching data if you try to change page and open the browser console and wait for 1-2 minutes).

As mentioned in that issue: https://www.themoviedb.org/talk/603668c62476f200402f73ca, I test my Example API Request in REST client and have error message "Error: Timeout was reached". I dont't think this is problem with my TMDb key, because, as I mentioned above similar TMDb sites from github can't fetch data too. Can you tell whats happen?

Please help!

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@nk11dev said:

Anyway, thank you a lot for clarifying some things!

I hope Travis Bell will help.

See my edition above.

I tried to switch to Firefox and use another VPN plugin.

It works =)

At least, now it's clear that it has to be some blocking things behind that issues.

I have exactly the same issue - net::ERR_CONNECTION_REFUSED. My application and Example API Request don't work. The only way to fetch data is using VPN, I tried Japan and it worked.

So, I guess TMDB blocks Russia.

@nk11dev said:

I tried to switch to Firefox and use another VPN plugin.

It works =)

At least, now it's clear that it has to be some blocking things behind that issues.

Yes, apparently TMDB blocks Russia.

Yes, seems so.

I was confused with unstable Chrome VPN extension behavior, that causes doubts about blocking.

Switching to Firefox made that assumption clear.

@mxmnk said:

Yes, apparently TMDB blocks Russia.

In the past I have read blocking complaints. I will try to find and post here.
But TMDb was never blocking a country.
In all cases the problem was in the country.
In India it was a problem with some ISPs. Others worked.
In China it was a blockade, I believe, from the government.
And another country that I don't remember was a legal problem, a court decision.

Yes, I think that assumptions that this is literally "TMDb " blocking Russia may be hasty.

Especially if statuses for Moscow timezone works OK https://status.themoviedb.org/, in my mind ok statuses for Moscow contradicts with blocking Russia =)

But, I can say, that I tried at least 2 ISPs (one from home network and one frome phone) without VPN proxies and both cant't fetch data without VPN (I didn't tried phone ISP with VPN, but I suppose it will works).

Now the question is what causes that blocking? I believe, there can be other reasons then TMDb itself.

Maybe, Travis Bell can tell is TMDb implicated?

@nk11dev said:
Maybe, Travis Bell can tell id TMDb implicated?

I already posted a direct message to him,
Let's wait.

I am in Russia and am getting this problem too. I just don't get any responses to api requests.

I think there is not problem with the API KEY, because the app works through the mobile Internet.

This means that requests for my api key are processed by your server.

But requests are NOT processed when a do it througt the optical line for the internet (on PC in androidStudio by testing an app).

This is the browser's responce to the request. Unable to access the site api.themoviedb.org. The site does not allow a connection.

Thank you for replay and help

Alexandr Gladevt, try to turn on VPN on your PC, we discucced same issue in messages above.

In Chrome there is some plugins (extensions) with VPN - try to enable them. And make request from browser with enabled VPN.

Edit:

I am from Russia too.

Maybe it works on your phone because of different Internet Service Provider. Can you tell, what Internet Service Provider you use on your phone and what provider on PC?

(dedicated line: Rostelecom phone: MTS) I think the problem is not in the browser. Requests are blocked not only in the browser but also in androidStudio.

ru думаю проблема не в браузере. Запросы блокируются не только в браузере, но и в androidStudio.

(выделенная линия: Ростелеком телефон: МТС)

It's definitly Your's ISP problem. Current situation with MGTS, for example:

traceroute to api.themoviedb.org (13.33.240.55), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  0.609 ms  0.917 ms  1.125 ms
 2  95-165-128-1.static.spd-mgts.ru (95.165.128.1)  9.819 ms  9.824 ms  9.821 ms
 3  10.109.12.125 (10.109.12.125)  10.716 ms  10.714 ms  10.709 ms
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  * * *
...
30  * * *

However, the TMDB www-site is working:

traceroute to www.themoviedb.org (13.32.143.81), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  0.610 ms  0.802 ms  1.033 ms
 2  95-165-128-1.static.spd-mgts.ru (95.165.128.1)  7.699 ms  7.702 ms  7.736 ms
 3  10.109.12.125 (10.109.12.125)  7.773 ms  7.876 ms  7.875 ms
 4  10.109.12.126 (10.109.12.126)  7.987 ms  7.977 ms  9.849 ms
 5  a197-cr04-be12.51.msk.mts-internet.net (212.188.1.105)  9.519 ms  9.815 ms  9.812 ms
 6  a197-VAS-IN.msk.stream-internet.net (212.188.55.2)  9.795 ms  3.776 ms  7.324 ms
 7  a197-cr03-ae11.0.msk.mts-internet.net (212.188.55.22)  7.411 ms  7.525 ms  7.515 ms
 8  * * *
 9  mag9-cr01-be10.77.msk.mts-internet.net (195.34.50.74)  22.177 ms  22.396 ms  23.531 ms
10  m9-cr04-be8.77.msk.mts-internet.net (212.188.54.213)  9.040 ms  9.084 ms  9.101 ms
11  99.83.64.90 (99.83.64.90)  24.384 ms  24.389 ms  25.571 ms
12  52.93.81.228 (52.93.81.228)  19.371 ms 52.93.81.204 (52.93.81.204)  23.087 ms 52.93.81.220 (52.93.81.220)  18.267 ms
13  150.222.202.85 (150.222.202.85)  19.448 ms 150.222.202.95 (150.222.202.95)  20.071 ms 150.222.202.91 (150.222.202.91)  22.672 ms
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  server-13-32-143-81.hel50.r.cloudfront.net (13.32.143.81)  18.650 ms  20.569 ms  20.619 ms

Alexandr Gladevt, have you tried make request from browser with VPN enabled?

What was in response?

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