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Sign up broken in Firefox due to captcha failure?
posted by monkeyspppSTAFFMOD on April 23, 2019 at 5:36 AM
I think the sign-up page is broken in Firefox. I try to sign up and just get an error saying "We failed to validate the captcha response. Want to try again?", but there is no captcha on the sign-up page. There are various Google captcha JS pages being loaded, and there is a captcha logo at the bottom right, with links to terms and conditions, but no actual captcha dialog. This is when using Firefox 66.0.3.
When signing up in Chrome (version 73.0.3683.103) the sign up page works fine (but again, has no captcha).
Reply by Travis Bell
on April 23, 2019 at 10:46 AM
Hey @monkeysppp, I just gave stock Firefox and Chrome a try and the captcha was displayed properly for both.
I have seen Google's captcha not work properly when a combination of ad blockers and/or privacy blockers (Ghostery, Privacy Badger, etc...) are installed. They seem to block part of Google captcha's scripts so not everything loads properly.
The other one I've seen (and was actually hit with personally) is for example, using my Eero's (wifi system) built in ad blocking. This also broke Google's captcha.
Reply by monkeysppp
on April 23, 2019 at 11:20 AM
Yep, I've had a bit more of a play and it looks like it's "Adblock Plus" that blocks the captcha from showing in Firefox.
Reply by Travis Bell
on April 23, 2019 at 3:44 PM
Ya, that's what I assumed. Happy to hear you figured it out.
I'll probably add a little note on the signup page that this could be an issue. I assume at some point in the past few months AdBlocks rules must have been updated to include it since this wasn't an issue when I first rolled it out many years ago.
Reply by edent
on July 1, 2019 at 4:40 PM
I've just had this exact issue. Couldn't create a new account using either Firefox or Chrome on desktop. Disabled adblock and it still didn't work. I signed up using Chrome on Android - it also didn't display a CAPTCHA - but let me create an account.
Reply by Travis Bell
on July 1, 2019 at 4:50 PM
A captcha won't always show. This is up to Google and their system to decide if you seem like a spam candidate. Only ~40% or so, of signups get a captcha. Everyone else skips right through. It all depends on the reputation you have and looks like according to Google.
Reply by edent
on July 1, 2019 at 4:51 PM
I understand. But when the CAPTCHA didn't show up on desktop, the sign up form chided me for not completing it.
I checked the network tab in developer tools, and the Google JS was loaded.
Reply by cgarnier
on December 2, 2019 at 5:42 AM
Same issue. If recpatcha trust you, no captcha are displayed and there is a captcha error while signup. The only way i found to force the captcha to display is to use a random free proxy. You can find one there http://free-proxy.cz/fr/ I got an error anyway but for some reason i got the confirmation mail and i was finaly able to login -_-'. The signup is definitely broken please fix it.