When a lost child is brought into the ER with physical signs of abuse, Conrad and Cade try to get to the bottom of what happened to her. While out shopping, Devon and Leela encounter a woman who is having trouble breathing, and when she arrives at the hospital, Devon takes it upon himself to make sure she feels comfortable with the staff. Meanwhile, Bell eyes an open seat on the State Medical Board and Billie decides it's time to confront her past

A tragic accident occurs at Jessica’s sister’s gender reveal party, putting her brother-in-law’s life in jeopardy. Meanwhile, Conrad, Irving & Trevor work on an influencer whose life was put in danger by a risky cosmetic surgery. Then, Bell is cleared for his first surgery back and Billie is forced to face her past head-on.

When things from Billie's past begin to come to light, she is the subject of whispers and stares around the hospital and the team struggles to find the best way to support her. With the nurse shortage in full swing, a simple cleaning job turns into a horrific disaster that calls for all hands on deck. Meanwhile, Trevor discovers a shocking secret and Padma has a proposal for Leela