Alex Polizzi heads to the LG Thai Derm Spa and Guest House in Loughborough, where she tries to help out first-time hoteliers, husband and wife Hasmeeta and Bharat. When the couple took over two years ago, they fell in love with a unique Thai-themed business that boasts a Thai spa with treatment rooms, a 24-seat Thai restaurant and 10 guest rooms. The business survived the pandemic - but at huge cost, that includes dirty rooms, a broken spa and chaotic management.

Alex Polizzi heads to the famous seaside town of Shanklin on the Isle of Wight to visit father and daughter team Philip and Kelly, who run Gracellie Hotel. After years of haphazard management compounded by Covid-19 and then a very personal tragedy for the family, the hotel has fallen into deep decline. To save the hotel, the team at Gracellie need to dig deep and rekindle their passion for the family business

The Hotel Inspector visits Caer Beris Manor; run by former Dubai real estate agent Omar and his wife, Kim, along with Kim's publican parents, Pete and Angie. Despite their inexperience in the hotel industry, the family have high-minded ambitions for their business, dreaming of offering fine dining and a five-star experience at a three-star price. But having barely survived their first full season, the reality is that the family have bitten off more than they can chew.

Alex meets fellow Italian and first-time hotelier Carmine, who runs the The Lamp Post Villa B&B in the centre of the historic spa city of Bath.

Alex Polizzi visits The Falcon Hotel in Cambridgeshire. Run by hotelier Colin and his daughter Jean, the duo took on the lease of this sixteenth century coaching inn 11 years ago.

Alex returns to Michelangelo's near Newcastle, a 10-bedroom hotel, bar and Italian restaurant set in four acres.

The Hotel Inspector returns to Rosehill House, a 30-bedroom hotel in Burnley. When Alex first arrived two and a half years ago, she met a dad with a deadline and a daughter in despair.