The holidays are naughty and nice for the first responders, who must deal with a stampede at a toy store, a mistletoe stunt gone awry and neighbors competing in a Christmas-light showdown. Meanwhile, Bobby contemplates his future with Athena, Chimney and Buck attempt to lift Maddie's spirits and Eddie must decide if he wants to give his son what he really wants for Christmas - a visit with his mom.

Bobby Nash decides to move to Los Angeles in the hopes of restarting his life after a devastating tragedy that struck his family back in Minnesota, but in Los Angeles, he first meets Athena Grant and works his way to captain of the 118.

The team races to save workers in a high-rise during a fire drill, car accident victims, and siblings fighting over a family heirloom. Buck gives Bobby surprising news. Eddie helps Christopher deal with the trauma caused by the tsunami.

Athena and the 118 respond to bizarre emergency calls on Halloween, including a flock of crows terrorizing a field trip, an office employee having a close encounter with an eight-limbed creature and a ghost-like girl wandering a neighborhood.