Accidents happen at a bowling alley and a home renovation; Athena pursues a car thief.

Maddie fears for herself and her co-workers when the call center is taken hostage.

Athena investigates when the same house is hit with two home invasion 9-1-1 calls within hours of each other. The 118 race to the rescue when a D-I-Y home renovation traps a man in an attic. Hen asks for a second chance with her medical school professor. Maddie and Chimney regret hiring a nanny for Jee-Yun after the woman completely takes over their apartment.

The 118 race to the rescue at emergencies at a commercial bakery and a bodybuilding competition; Bobby's annual performance reviews sends Chimney to the firefighter academy where he runs into a familiar face; Eddie's aunt gets involved in his personal life; Maddie helps a nervous teen suffering a panic attack.