A crew from the North East Ambulance Service attends to a family who arrived in the UK just 17 days earlier as refugees from Iraq.

A high number of Category 1 emergency calls puts the North East Ambulance Service and the hospitals in the region under relentless pressure.

Crewmates Joe and Hayley attend a number of emergencies, including a baby who is not responding, a centenarian who has had a fall, and a patient who has jumped off a bridge.

The North East Ambulance Service and Great North Air Ambulance Service work as a team after multiple urgent 999 calls alert them to a collision on the motorway.

Crewmates Paula and Phil attend a patient who is feeling suicidal, and the call-out takes a worrying turn when the patient begins hallucinating in the back of the ambulance.