With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.

After Cloud 9 changes their policy of locking up Black beauty products, the employees are forced to reckon with systemic racism in the store, with Garrett leading the charge. Glenn desperately tries to right the store's wrongs, in misguided ways.