Hathaway treats a rape victim. Walt brings Benton's mother to the ER with a sprained ankle. Carter shows his annoyance toward Benton and his stand-offish attitude. Mark calls in sick to spend time with his wife, leaving Doug as a hectic acting chief. Div shows signs of snapping, overreacting at the smallest provocation. The ER gets a new desk clerk, 'Bob'.

Carter and Benton treat a suicidal transgender woman. Doug feels like a 'kept man' in his relationship with Linda Farrell. A patient entrusts Carol with the particulars in an accident. Cvetic continues to battle his demons, ending up wandering down the middle of a crowded street.

A severe blizzard leaves the ER utterly devoid of patients, leaving the staff free to goof off. In the middle of their fun, a call comes from dispatch, informing the ER of a 40-car pile-up with dozens of casualties. The ER goes from being deserted to capacity. All surgeons are called in. Bob surprises everyone with a quick and life-saving decision. A new doctor, Angela Hicks, arrives just at the right time. Ross and Linda return from the Caribbean just as Carol makes a surprise announcement.

Benton makes a critical error when he publicizes the availability of a dying man's organs before obtaining the wife's permission. Lewis discovers that Cvetic has quit his job at the hospital, moved out of his apartment, and dropped out of sight. Carter makes a move on Susan. Chloe announces her pregnancy.

Carter fumbles his way through his first look at surgery. Dr. Lewis' nemesis, Dr. Kayson, makes her New Year's Day decidedly unpleasant. Chloe announces she's moving to Texas with her boyfriend.

Morganstern invites Mark to join the staff as an attending physician. Mark treats an woman with breast cancer, who begs him to kill her. Deb "wows" Benton with her amazing presentation, leaving Carter in the rear again. Benton offends Haleh, who spends her day making his job extremely more difficult. The ER gets new crash carts, which are promptly stolen by cardiology.

Mark, still upset over the loss of Jodi O'Brien, takes the night off but ends up in the ER anyway, albeit an hour late, when the new chief runs a drill at 2:00 a.m. Benton begins to realize his mother's future is not bright. Carter and Deb compete against each other. A small moon coinciding with the naturally heavy Saturday night traffic causes an exciting night.

The ER treats victims of a gang shootout. Carter arrives late and unprepared for his new position. Mark learns all about being an attending, including senior staff's habit of bad-mouthing the residents, particularly Doug Ross. Mark hires a new chief resident, Kerry Weaver. New third year med students arrive to complete their ER rotation.

Kerry Weaver manages to offend just about everyone in her first day as chief resident. Carol goes on a ride-along with paramedics Shep and Raul, sharing a ferris wheel ride with Shep. Peter and Jeanie's secret relationship comes to a head. Susan is stuck caring for Little Susie while Chloe attends school. Dr. Ross has his hands full with a young pyromaniac. Carter shows interest in med student Harper Tracy.