Allison investigates the case a woman's murdered husband. Meanwhile, her brother Michael gets a job as a telephone hotline psychic which leads him to visit a distressed customer in Arizona - the same customer whose case Allison is investigating.

A young deaf girl is kidnapped, causing Allison to completely lose her hearing. With Allison at a loss, Joe decides to help her and Cynthia Keener investigate the kidnapping.

Allison fears the worst about Ariel's new boyfriend when she suspects him of murdering a man. Also, Bridgette posts embarrassing videos of a man on the Internet and gets into trouble.