With the aftershocks of Sept. 11 and man named Barry , who lost his wife that day and then his job soon after. The man lashes out at her former boss an employment-agency owner. Blaming her for his wife's death and his own failure to find a job, Barry kidnaps the woman for ransom.Then he demands the money be exchanged at a bookstore, but when the cash is delivers Berry is provoked and takes the store's patrons hostage. Among them is Samantha,and given Jack's affection for her complicates the negotiations.

When the team tries to plot a strategy after they find out that Samantha has been shot and that she might be critically injured in the hostage crisis situation. Jack makes a deal with Berry so that Sam can get help and Jack goes in there and takes Sam's place.