Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who's been shot.

It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.

Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her to the core more than when she learns of a crisis at home.

Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.

The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a break, a carjacking goes from bad to worse. Melinda caps off another night at dispatch with a cake with a twist!

Matt Reinke has learned the ins and outs of dispatching and is ready to apply for supervisor; he must help a young girl threatened with a knife and a panicked caller with a baby struggling to breathe.

Melinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on his memory, she handles the horrors of a house on fire with dogs still inside and a color and distress who discovers her nephew unresponsive.

A year after dispatcher Donna Majoros took the 911 call before her mother passed, she leans on her best friend, Melinda, more than ever; Abby answers a call from an address connected to Donna, and her day goes from bad to worse.

With only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is put to the ultimate test after days of life-and-death emergencies; it all comes to a head when an officer chasing a suspect goes silent.