When her utilities are cut off, Susan jumps through hoops to get them restored. But trouble ensues when she writes an exposé on the incident.

When Jack's too strapped to award Christmas bonuses, the staff (led by Susan) goes on strike.

Susan gets involved in a new romance with a guy who has two kids---one of whom takes an immediate dislike to her. Meanwhile, Jack takes a stand with Margo.

Luis is reunited with his younger brother, who arrives from Cuba all grown up---and with news of his lifestyle that troubles Luis. Meanwhile, Susan learns of Kip's engagement.