The Movie Database Support

I think the sign-up page is broken in Firefox. I try to sign up and just get an error saying "We failed to validate the captcha response. Want to try again?", but there is no captcha on the sign-up page. There are various Google captcha JS pages being loaded, and there is a captcha logo at the bottom right, with links to terms and conditions, but no actual captcha dialog. This is when using Firefox 66.0.3.

When signing up in Chrome (version 73.0.3683.103) the sign up page works fine (but again, has no captcha).

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Hey @monkeysppp, I just gave stock Firefox and Chrome a try and the captcha was displayed properly for both.

I have seen Google's captcha not work properly when a combination of ad blockers and/or privacy blockers (Ghostery, Privacy Badger, etc...) are installed. They seem to block part of Google captcha's scripts so not everything loads properly.

The other one I've seen (and was actually hit with personally) is for example, using my Eero's (wifi system) built in ad blocking. This also broke Google's captcha.

Yep, I've had a bit more of a play and it looks like it's "Adblock Plus" that blocks the captcha from showing in Firefox.

Ya, that's what I assumed. Happy to hear you figured it out.

I'll probably add a little note on the signup page that this could be an issue. I assume at some point in the past few months AdBlocks rules must have been updated to include it since this wasn't an issue when I first rolled it out many years ago.

I've just had this exact issue. Couldn't create a new account using either Firefox or Chrome on desktop. Disabled adblock and it still didn't work. I signed up using Chrome on Android - it also didn't display a CAPTCHA - but let me create an account.

@edent said:

I've just had this exact issue. Couldn't create a new account using either Firefox or Chrome on desktop. Disabled adblock and it still didn't work. I signed up using Chrome on Android - it also didn't display a CAPTCHA - but let me create an account.

A captcha won't always show. This is up to Google and their system to decide if you seem like a spam candidate. Only ~40% or so, of signups get a captcha. Everyone else skips right through. It all depends on the reputation you have and looks like according to Google.

I understand. But when the CAPTCHA didn't show up on desktop, the sign up form chided me for not completing it.

I checked the network tab in developer tools, and the Google JS was loaded.

Same issue. If recpatcha trust you, no captcha are displayed and there is a captcha error while signup. The only way i found to force the captcha to display is to use a random free proxy. You can find one there http://free-proxy.cz/fr/ I got an error anyway but for some reason i got the confirmation mail and i was finaly able to login -_-'. The signup is definitely broken please fix it.

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s focus the search bar
p open profile menu
esc close an open window
? open keyboard shortcut window

On media pages

b go back (or to parent when applicable)
e go to edit page

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(right arrow) go to next season
(left arrow) go to previous season

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(right arrow) go to next episode
(left arrow) go to previous episode

On all image pages

a open add image window

On all edit pages

t open translation selector
ctrl+ s submit form

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n create new discussion
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p toggle public/private
c toggle close/open
a open activity
r reply to discussion
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