The Movie Database Support

I notice that if I try to Ignore a user who happened to start the thread, I can still see his/her OP, but, strangely, all other posters in the thread, myself included, are ignored/gone, and the OP is the only one left!!! Surely this is a bug.

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I wonder if whether or not you're actively subscribed to the thread in question has any impact on what you're able to see in the situation you've mentioned. It doesn't seem like it would make a difference, though perhaps does. You may want to try experimenting with momentarily re-subscribing (if you unsubscribed), just to determine how things look.

I had the same problem recently, but then it just as mysteriously cleared up. It doesn't seem to have anything to do w/ subscribing or unsubscribing, because I was only watching, not subscribing for email notifications. And I had not quit watching the thread. Maybe it's a transient error that sometimes clears up. Try unignoring and then ignoring again and see if it clears up.

Good idea, PT. Perhaps, Moon, if the problem persists after doing that, try logging out of TMDb, then back in; maybe that would serve as a reset and resolve the issue.

@genplant29 said:

Good idea, PT. Perhaps, Moon, if the problem persists after doing that, try logging out of TMDb, then back in; maybe that would serve as a reset and resolve the issue.

No, logging out and logging in again doesn't help; nor does clearing the browser cache. After some experimentation, however, it appears that if the person one wants to ignore started the thread, one has to go up to that first post and hit Ignore at that post instead of one of that user's posts farther down. Then all of the ignored user's posts except the thread-starting post do disappear. (The OP does remain at the top of the thread.) And everyone else's posts remain, as they should.

So I think it's some sort of bug that causes everyone's posts after the OP to disappear unless the ignored user is ignored at the thread-starting post. Weird. I'm trying to figure out what coding error would cause that, but I can't see the code, so I'm not sure.

@Moon_Doggie said:

@genplant29 said:

Good idea, PT. Perhaps, Moon, if the problem persists after doing that, try logging out of TMDb, then back in; maybe that would serve as a reset and resolve the issue.

No, logging out and logging in again doesn't help; nor does clearing the browser cache. After some experimentation, however, it appears that if the person one wants to ignore started the thread, one has to go up to that first post and hit Ignore at that post instead of one of that user's posts farther down. Then all of the ignored user's posts except the thread-starting post do disappear. (The OP does remain at the top of the thread.) And everyone else's posts remain, as they should.

So I think it's some sort of bug that causes everyone's posts after the OP to disappear unless the ignored user is ignored at the thread-starting post. Weird. I'm trying to figure out what coding error would cause that, but I can't see the code, so I'm not sure.

Geez, MD, you're right. I just tested it. If I ignore the original poster by clicking Ignore on one of his posts farther down, the entire thread, except for his OP, disappears. But if I Ignore him at his OP, then it works. His OP remains, but all his other posts are now gone from the thread (and presumably gone from all other threads?), and everyone else's are still there.

It is apparently a rather nasty bug, and it seems to be independent of browser type/brand. Maybe genplant29 can reproduce it for confirmation.

Hmmm: I just now experimented and got a decidedly different result. I clicked on Ignore at Moon's newest comment, that's two positions above this present one, and all comments throughout this thread, except that newest one by Moon, continued to show. Moon's OP post also continued showing. Solely his (none of yours, PT, or any of my own) added comment that's within the thread disappeared.

So in my case, selecting Ignore further down through the thread didn't impact anyone else's presented comments. Only Moon's comment vanished that falls within the body of the thread below his OP.

If it may make any difference, I'm on Windows 7 and access TMDb via Chrome.

@genplant29 said:

If it may make any difference, I'm on Windows 7 and access TMDb via Chrome.

I don't think OS/browser matters. (I'm using Chrome in Win 10.) Maybe there's just something weird going on w/particular threads. If you don't mind, could you try the same test on this thread?

And MD, could you also try a test on that thread; and let us know what OS/browser you're using. Thanks.

Yeah, I don't think browser/OS matters. I'm using the Epic privacy browser on Win 10. I've also tested in the Silk browser on an Amazon Fire Tablet. Same problem.

And I just noticed that it is more complicated than I had thought. I tested it on the thread you mentioned, and it works for a minute or so if I Ignore the OP's first post. All the OP's posts disappear, except for the first one. And everyone else's are still there. I can even refresh the page and everything looks fine. But then if I navigate away and come back to the main forum page, the entire thread has disappeared, including (apparently) the OP's first post.

What's even weirder is that I can find the missing thread in my browser's history and go to it, and the Ignore feature is maintaining as it should. I can even refresh the page, and the ignore is still working fine. But the thread is missing when I head back to the main forum page to look for it. Very bizarre.

I just now repeated the experiment with the thread at the link above (and again selected Ignore not at the OP starting comment, but further down, within the body of the thread). Again, except for solely the OP's comments (other than his starter one) vanishing, everyone else's comments remained visible, and all the user avatars continued showing in the left-side column under "Users In This Discussion". So, for me, an Ignore results solely in a specific individual being rendered invisible - not anyone else's, nor my own, comments within a thread.

PS (written about 5 minutes later): I just now tried an additional test as a further check in the same experiment: I went onto TMDb via Internet Explorer, and repeated (strictly for just a few minutes) the same Ignores. Even on I.E., no one's comments other than those of the specific posters (in each case the threads' OPs) put temporarily on Ignore vanished.

@Moon_Doggie said:

Yeah, I don't think browser/OS matters. I'm using the Epic privacy browser on Win 10. I've also tested in the Silk browser on an Amazon Fire Tablet. Same problem.

And I just noticed that it is more complicated than I had thought. I tested it on the thread you mentioned, and it works for a minute or so if I Ignore the OP's first post. All the OP's posts disappear, except for the first one. And everyone else's are still there. I can even refresh the page and everything looks fine. But then if I navigate away and come back to the main forum page, the entire thread has disappeared, including (apparently) the OP's first post.

What's even weirder is that I can find the missing thread in my browser's history and go to it, and the Ignore feature is maintaining as it should. I can even refresh the page, and the ignore is still working fine. But the thread is missing when I head back to the main forum page to look for it. Very bizarre.

Yes! I am able to reproduce what you just described, and it's really weird. There's definitely some sort of bug(s) involved. I just hope that Travis sees this discussion and can figure out what's going on. Until then, I'll have to unignore ignored folks in threads that they started or else I'll lose the thread altogether. That sucks.

Could geographic region that a user is in make any difference whatsoever? I'm in the MidAtlantic region on the East Coast, and everything about Ignore (which incidentally I personally never use, so only tried [first time since Spring 2017] during today's experiments) is working 100% perfectly and normally, with no type quirks.

I can't imagine geography would have anything to do with it. I'm giving up on it for now.

@genplant29 said:

Could geographic region that a user is in make any difference whatsoever? I'm in the MidAtlantic region on the East Coast, and everything about Ignore (which incidentally I personally never use, so only tried [first time since Spring 2017] during today's experiments) is working 100% perfectly and normally, with no type quirks.

I'm also on the East Coast/Mid Atlantic, so it's definitely not geography. It should never have anything to do w/geography. I'm giving up for now. Maybe Travis will look into this, but I think he's pretty busy w/other stuff.

I no longer have the problem of all the posts except the OP's post disappearing after Ignoring him, so I guess that was a transient error that MD also apparently ran into, but genplant29 was unable to reproduce. However, now, after ignoring the OP, the thread disappears from the General Support forum's thread listing page. So the only way I can access the revised thread now is to either find it in my browser history or search the thread subject in the search box on the main forum page.

Just to prove that this is a bug in the Ignore feature, here are two sequential screenshots:

The first one, taken before ignoring the OP, clearly shows, on the main General Support forum, the location of the thread in question. It is the middle thread on that list, beginning with the subject "Suggestion: Put . . . ." The last post was made at 2:54 a.m. on 2/9/18.

After initiating the Ignore of the OP, the last post visible to me is now my post on February 8, 2018 at 10:15PM. But once I leave that altered page and go to the main General Support forum page, the thread is now gone from the thread listing. It should appear between the two threads titled "motion posters" and "Email notifications."

So although the original problem w/the Ignore feature is no longer reproducible, this other problem can be clearly documented.

It appears that because you were a poster on that thread, with comments still present there (also your avatar still appears there under "Users In This Discussion"), that the thread continues to be available and visible to you only if you manually seek it out or use a saved link, otherwise it's invisible on what you are able to readily see of threads listed on the Support (or any other) forum while an Ignore of an OP is in effect.

So, by the same token, if the same OP has posted any other threads on TMDb, but that are ones you've never posted on or have not selected "Watching" for, those will remain never visible to you while an Ignore is in effect.