The Movie Database Support
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Unable to access Api Docs
posted by Movie MentorSTAFFMOD on November 6, 2016 at 3:39 AM
Hello guys i am getting infinite Api docs loading problem today. The day before yesterday i had no problem but currently there is infinite loading problem. Is there any maintenance for Api ? And after waiting for 5 minutes it shows "This API version does not have any published documentation."
Reply by Travis Bell
on November 6, 2016 at 10:35 AM
Hi @mitab86 This is a known issue and we're currently working with StopLight to get it fixed. They're hoping to have it solved in the next day or two.
Thanks for your patience.
Reply by hk484557@gmail.com
on November 7, 2016 at 1:25 AM
Me too facing same problem.
Reply by Travis Bell
on November 7, 2016 at 2:23 PM
Hi guys,
Can you give it a try now?
Reply by hk484557@gmail.com
on November 7, 2016 at 10:24 PM
Thank you, seems like it is solved now. Hope that it will never disappear again.
Reply by anilkumar_416
on July 12, 2017 at 4:16 PM
Now I am unable to open API Docs getting same infinite loop what to do?
Reply by Travis Bell
on July 12, 2017 at 4:48 PM
@anilkumar_416 Our docs are hosted by Stoplight so there isn't really anything I can do but email in to their support. Having said that though, I am not seeing any problems myself so some more information would be helpful.
Have you tried force-refrshing (shift-refresh on most platforms)?
Reply by anilkumar_416
on July 13, 2017 at 1:38 AM
Hi, Travis Bell Now Working. Thanks !
Reply by jaimie.avery
on July 19, 2018 at 3:26 PM
I'm having the same issue! (Multiple times)
Looks like there is a hosting issue with your chosen provider spotlight.io. None of the api docs are working on there (even there ""own!).
"https://help.stoplight.io/" is failing on xhr call to https://s3.amazonaws.com/api-docs.io/help.stoplight.io.json (likewise with yours "developers.themoviedb.org.json") yet their ops status page reports that all is rosy! It's giving an ERR_TIMED_OUT response.
Can you please kick them again and/or share your Swagger/RAML spec (that would really help).
Thanks
Reply by Travis Bell
on July 19, 2018 at 3:47 PM
Hi Jaimie,
It's working ok for me in Canada, what region are you in? I'll email them and ask once I have that info.
Reply by jaimie.avery
on July 19, 2018 at 3:51 PM
Thanks, I'm just in a chat with them. Its because i'm in the UK and the response times/file download is to much for there east coast server.
Reply by jaimie.avery
on July 19, 2018 at 3:52 PM
Just had this response from them:
"Unfortunately TMDB is still using the Classic version of our documentation product so the documentation will be much slower. You can reach out to them and ask them to migrate their documentation over to Stoplight Next for much faster load speeds."
Reply by jaimie.avery
on July 19, 2018 at 3:57 PM
Would it be possible for you to share your Swagger/RAML spec with me please?
Reply by Travis Bell
on July 19, 2018 at 3:59 PM
Last time I looked into migrating to Next, their migrator wasn't up to snuff and didn't delivery parity to what is currently online and I don't have the time to re-do all the docs. That is a significant effort (there's over 150 endpoints documented).
What I can do later today or tomorrow is stand up a temporary test migration and we can see how it looks. I'll let you know when the test site is live.
Reply by jaimie.avery
on July 19, 2018 at 4:05 PM
Awesome Sir, you are a superstar... (let's hope it's matured!)