Upon her untimely death, a workaholic finds herself in training to be a Christmas Angel in Heaven. Despite being the worst recruit in the history of Christmas, she’s assigned a hard luck case. As she’s forced to help solve his problems, she’ll start to discover the meaning of Christmas and maybe even fall in love along the way.

Join a journey of amazement, wonder, and lots of commotion as two young angels discover the mission of their beloved King. At first disillusioned, they soon learn His mission of mercy and forgiveness is the world's only hope.

In the period before Christmas, Mayor Wolfgang Wöller (Wepper) has to have a 'private audience' with the Pope. Not wanting to go alone, he takes the nun Hanna Jakobi (Hartwig) with him. When he arrives in Rome, however, it turns out that he is not the only one who has been invited. Deeply hurt in his pride, the mayor decides to go home, but a traffic strike thwarts this.

Good Samaritan Sarah Fitzpatrick has a fatal accident just before Christmas, and finds herself in the lobby before the gates of Heaven. Certain that she will be let in, she is shocked to find that her name is not on the reservation list. However, she is granted the chance to return to Earth as an "angel in training" with the requirement to help a soul in need. Sarah has the 12 days before Christmas to secure her place on the list leaving her in the race for her after-life.

A young disabled girl invites a poor family, that she often watches playing in the street, over for Christmas dinner.