Item: Hotel Transilvania
Language: es
Type of Problem: Design_issue
Extra Details: The image is not the right ratio and is not taking the full space. I already uploaded the right one
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Reply by Banana
on January 24, 2018 at 4:05 AM
I can't remove it because it is within our range of accepted ratio, but I uploaded a cropped version. I also deleted the English poster you uploaded to Spanish. You can read our poster guidelines here. And feel free to find a better Spanish poster if you are not happy with the one I added.
Reply by joejrsoul
on January 24, 2018 at 4:45 AM
Hi Banana, is not English poster I have uploaded but also Spanish, from Spanish ITunes store http://is5.mzstatic.com/image/thumb/Video42/v4/d5/55/c3/d555c35c-7cba-c6f4-72b2-653cf9fdc698/source/100000x100000-999.jpg
Reply by joejrsoul
on January 24, 2018 at 4:46 AM
In fact mi Poster doesn't have Language can be internacional
Reply by Banana
on January 24, 2018 at 4:53 AM
iTunes sometimes uses the English one when they don't have a local poster.
But either way, it has to be set to English because of our guidelines:
Reply by joejrsoul
on January 24, 2018 at 5:02 AM
if the text is the same in English and Spanish i doesn't make sense don't use it, but if the rule is like this .....